ALUMAhandmade

It is very important to me that you are happy with your purchase. If for any reason you are not pleased, please contact me within three days of receiving your purchase to receive an exchange or a refund.

Please consult me by e-mail before shipping items back, to receive shipping instructions and address.

Shipping and insurance costs are non-refundable. If your items were purchased with a "free shipping" offer, $15 will be deducted from your refund.
Custom-made items, sale items and items altered by special request are non-refundable and non-changeable.
Refund / exchange will be issued after I receive the garment in its original condition.

Payment is via PayPal. PayPal is safe and very easy to use.

You may use your credit card even if you do not have a PayPal account. When you click the "pay now" button you will see a credit card payment option.

Orders are processed once payments have cleared. Items will be shipped to the address on your Etsy profile (not the PayPal address) unless you request otherwise by e-mail or in the "Notes to Seller."

Are you new to Etsy? Click the link below for help with how to buy an Item:
http://www.etsy.com/help/article/339

Do you require assistance with your check out? Please click here for info:
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

Standard shipping is done via registered mail and can take up to 21 business days from the date it is shipped. I make each and every item myself, and it can take up to 10 business days to prepare before being sent out.

To get your order faster, you can upgrade shipping at the checkout for a small extra sum.

If you require even faster shipping, express delivery is also available, please contact me for a quote.

The order will be shipped to the address on your Etsy profile unless specified otherwise.

In cases where the package is kept at the customer's local post office, it is the customer's responsibility to collect the item. No refunds shall be issued for non-collected items.

Please note that I have no control over customs procedures: On rare occasions you may be charged customs fees according to your country's rules and regulations, or delays due to customs keeping a package. These are not covered in your Etsy purchase, and are out of my control. All duties and taxes are the responsibility of the customer.

Q: How long is shipping time?
A: It can take up to 10 business days to prepare your order. Orders arrive within a maximum of 21 business days from the date it is shipped. Most deliveries arrive much earlier than that.

Q: Is there a possibility for faster shipping?
A: Yes, you can add the shipping upgrade (expedited shipping) at the checkout, available for many countries.

Q: Is there a possibility for express shipping?
A: Yes, if you require faster shipping, express delivery is also available, please mail me for a quote.

Q: What does "one size" mean?
A: "One size" items are suitable for all sizes up to US-12/ UK-16/ EU-44.

Q: What does "oversize" mean?
A: "Oversize" items are very loose fitting on smaller sizes. Suitable for all sizes up to US-16/ UK-20 / EU-48.

Q: What does "plus size" mean?
A: "Plus size" items are very loose fitting on smaller sizes. Suitable for all sizes up to US-20 / UK-24 / EU-52.

Q: Are your tops true to size?
A: My tops and kimonos/jackets have quite a loose cut.
If possible, I strongly recommend to compare measurements to a garment you have, to get the best idea of the fit.
* If you prefer a slimmer silhouette you can go down a size in the tops.

Q: Are your skirts true to size?
A: Skirts run true to size and are elasticated.

Q: Are your pants true to size?
A: Slim legged pants are true to size and look best for a "skinny" look. They shouldn't be loose on you.
Wide legged pants have an elasticated waistband back so if you're unsure between sizes, I recommend to choose the smaller size.

Q: What should I do if I want to purchase more items than the quantity listed?
A: Please contact me and if possible I will accommodate your request.

Q: What should I do if my size isn't listed?
A: Please contact me and if possible I will make your size.

Q: What are your return policies?
A: It is very important to me that you are happy with your purchase. Please see above for full details.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Aluma Klein, am the data controller of your personal information. If you have any questions or concerns, you may contact me at aluma [!at] alumafashion.com.