ARCACollections

At ARCA Collections, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us on Etsy. By purchasing from our shop, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect We collect personal information that you provide to us during the purchase process or when communicating with us. This may include:

Personal Details: Name, email address, shipping address, and phone number.

Payment Information: Credit card information or PayPal details (processed securely through Etsy's payment system).

Order Information: Purchase history, items purchased, delivery preferences, and shipping information.

2. How We Use Your Information We use the personal information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery.

To communicate with you about your orders, including order updates, tracking information, and customer service inquiries.

To comply with legal obligations, such as tax and accounting regulations.

To improve our services and products based on customer feedback and order history.

3. Sharing Your Information We will not share your personal information with third parties except in the following cases:

Etsy: Your information may be shared with Etsy for the purposes of processing orders, managing your account, and ensuring a smooth transaction process.

Service Providers: We may share your information with third-party service providers (e.g., shipping carriers) to complete your order.

Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or to protect our rights.

4. Data Security We take appropriate technical and organizational measures to protect your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights As a customer in the European Union (EU), you have the following rights regarding your personal data:

Access: You can request to access the personal information we hold about you.

Correction: You can request to correct or update any incorrect personal information.

Deletion: You can request the deletion of your personal data under certain circumstances.

Restriction of Processing: You can ask us to limit how we process your personal information.

Data Portability: You can request a copy of your personal data in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us through Etsy’s messaging system.

6. Cookies Etsy uses cookies and similar technologies to improve your shopping experience. For more details, please review Etsy's cookie policy.

7. Data Retention We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Changes to This Privacy Policy We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

9. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Etsy shop.