ARROYODESIGNHOUSE

ARROYO DESIGN HOUSE

Nashville, Tennessee On Etsy since 2013

ARROYODESIGNHOUSE

ARROYO DESIGN HOUSE

Nashville, Tennessee | 18 Sales

Announcement    For more about ARROYO DESIGN HOUSE, including information about our custom furniture, please visit our website ARROYODESIGNHOUSE.com -- We'd love to hear from you!

Chris + Katie Johnston
hello [!at] ARROYODESIGNHOUSE.com

Announcement

Last updated on Nov 28, 2017

For more about ARROYO DESIGN HOUSE, including information about our custom furniture, please visit our website ARROYODESIGNHOUSE.com -- We'd love to hear from you!

Chris + Katie Johnston
hello [!at] ARROYODESIGNHOUSE.com

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    About ARROYODESIGNHOUSE

    Sales 18
    On Etsy since 2013

    Designing things + Making Stuff

    ARROYO DESIGN HOUSE was born in Nashville, TN in 2013 and from day one the brand continues to evolve and grow. We do our best to stay busy designing and making jewelry, furniture, custom lighting, and woodcarvings.

    We hope you like what you see!

    If you'd like something custom, we'd love to talk -- be it a version of something you've seen in our store, or something you've cooked up yourself.

    Chris + Katie
    ARROYO DESIGN HOUSE

    Around the web

    Shop members

    • Chris + Katie

      Owner, Maker, Designer

      ARROYO DESIGN HOUSE is based in Nashville founded by husband and wife team Chris & Katie Johnston. Together they design and produce heirloom quality furniture, lighting, and unique jewelry -- marrying traditional craftsmanship with modern design.

    Shop policies

    Last updated on November 28, 2017
    Thank you for stopping by our shop! If you have any questions, would like to know more about custom options, or are interested in wholesale -- drop us a line at hello [!at] arroyodesignhouse.com

    We appreciate your business!!
    ARROYO DESIGN HOUSE

    Accepted payment methods

    Paypal Mastercard Visa American Express Discover Giftcard
    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I gladly accept returns and exchanges
    Contact me within: 14 days of delivery
    Ship items back within: 30 days of delivery
    I don't accept cancellations
    But please contact me if you have any problems with your order.
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    Returns and exchange details
    If you have ANY problem(s) with your order, please contact us – the sooner the better! We are makers, but we’re also people, so we want your experience shopping with ARROYO DESIGN HOUSE to be the best it can be. We stand by all of our products and feel strongly that every issue can be resolved.

    Damaged items:
    If the item arrives damaged, please contact us within 10 business days of receiving your order. In some cases we may need images of the damage. When possible, we’ll send you out a replacement of item, or part to make your purchase whole again.

    For necklaces damaged beyond repair, a replacement will be sent out at no additional charge. For lanterns, we may ask that you send the body back to us. As these are vintage items, if a replacement cannot be offered, we will issue a refund.

    Incorrect items:
    If you do not received what you have ordered (either in style or color) you can send it back to us. Upon arrival, the correct item will be shipped out. Return shipping charges will be refunded if the error was on our end.

    Custom order:
    Custom necklaces can be sent back to us for a full refund if customization is re-sellable. In other words, if they necklace is returned in “new” condition, we will happily refund the price of the necklace, excluding shipping.

    Lost orders:
    It is rare that a order gets lost but if your package does not arrive within 10 business days of shipping date I'll re-ship it, unless the items are no longer in stock (in this case I offer refunds).

    Change of mind:
    Everyone changes their mind – we are no different. If for some reason, after receiving your order, you’ve changed your mind and no longer want to keep the item(s), return the order and we’ll issue a refund (for the product only, buyer must pay shipping both ways). As long as we receive the item(s) within 10 business days, and they are in “new” condition, we’ll happily issue you a refund.

    ***Again, we are so thankful for your business and will do our best to make sure your ARROYO DESIGN HOUSE shopping experience is a positive one. That being said, we reserve the right to alter any policy based on the particulars of the situation.

    Thank you for shopping with us!!

    Chris + Katie Johnston
    ARROYO DESIGN HOUSE
    Payment
    We accept Visa, MC, Discover, Amex, and Etsy Gift Cards
    Shipping
    To keep shipping costs down, most orders are shipped USPS, with tracking.

    For expedited shipping, please contact us.
    Additional policies and FAQs
    Please contact us for custom or wholesale requests - hello [!at] arroyodesignhouse.com