Announcement Welcome to Artifax! Many of my pieces are made to order so don't forget to see my policies before placing your order. Thank you for stopping by! Keep checking back...I will be adding more items in my shop! ~Carrie
Welcome to Artifax! Many of my pieces are made to order so don't forget to see my policies before placing your order. Thank you for stopping by! Keep checking back...I will be adding more items in my shop! ~Carrie
Anonymous on Feb 19, 2012
I had a great experience ordering from Carrie's shop. She's extremely professional and provides great customer service. She responded in a very timely manner, never any more than a few hours in between dialouges, and my order was shipped very quickly. It arrived on time, in thoughtful packaging and was even accompanied with a hand-written note. I love this ring and I'll definitely be purchasing from Carrie again!
*Convos/Special Requests ~ If you ever have a question you can message me and I will try to return ASAP. ~If you see something that you like but would like a different color, let me know! I would be happy to work it out for you!
Please contact me If you EVER have any questions, comments or have a problem with your order, please let me know! I work hard for you, I want you to be happy!
Accepted payment methods
- Money Order
I also accept money orders. If you'd like to pay this way, please message me to
make sure it's ok first. (Items will not ship until money order arrives)
PayPay is safe and secure. Paypal accepts e-checks, credit cards, and debit cards. Products will not be shipped until payment has cleared.
If an item is purchased and payment is not made or no other arrangements have been made within 3 days, I will cancel the transaction/sale, and re-list the item.
Regular orders will be shipped through USPS, First class mail. All US orders are shipped with a tracking number for your ease and peace of mind. If the USPS declares your purchase as "Delivered" I can not be responsible if a package goes missing.
Please make sure, that your PayPal address is correct. If you want your package to be sent to a different address, please contact me.
If an addressee does not pick up a package or the PayPal address is incorrect and the order is shipped back to me, a buyer covers repeat shipping costs. This is a generally accepted rule among Etsy members.
Postal insurance is NOT included in your purchase. If you would like to insure your item, please, contact me before your purchase. Additional fees will apply.
Please, contact me for any additional shipping requests before purchase.
Refunds and Exchanges
I want to be sure that you are happy with your purchase. Please contact me right away, if for any reason, there is an issue or you have any questions. I work very hard to clearly decribe and represent my items. However, if your jewelry is not what you expected, you may return the item to me (in original condition) within 7 calendar days for a refund, less any shipping charges. The item must be sent securely to prevent damage and must be sent back in it's original packaging (i.e., box and/or zip-lock bag). I also ask that you please contact me prior to sending an item back as a courtesy so that I know that it is being returned.
Please note that I will not take back custom orders.
I take great care to ensure that your purchase arrives in one piece. But, in the unliklyhood of breakage during shipping, please notify me within 5 days of receipt of your order and send the item back to me post-marked 7 days or less after receiving your order. I will replace items damaged in shipping but not those irreparably damaged by other means.
Additional policies and FAQs
All of my items are shipped in bubble mailers.
DURABILITY & CARE~
Polymer clay is a very durable material, once cured it becomes plastic. It does have a breaking point if bent or twisted too far. Some pieces do have delicate pieces or shapes. As with most handmade items, I would encourage you to take good care of your purchase. Please don't wear in the shower, swimming or while playing extreme sports.