Announcement
🚚 EXPEDITED DELIVERY for bridal ordering 3 pcs. & more -> US: 3-5 days, UK: 3-5 days, CA: 3-5 days, EU: 3-5 days.
🚚 STANDARD DELIVERY for bridal ordering 1-2 pcs. -> US: 12-20 days, UK: 7-9 days, CA: 10-12 days, EU: 5-10 days.
www.houseofazoiia.com
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Reviews
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Aliki georgariou on Sep 8, 2023
5 out of 5 starsThe quality was exceptional The robe is exactly as you see,very girly and beautiful but the greatest of all is the owner Beata . Super professional and kind. She helped me so much she even texted me to tell me about the tracking in order not to get stressed in my wedding. Thank you so much Beata❤️. Many kisses from Greece.
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nineteen8t5 on May 26, 2023
5 out of 5 starsItem shipped in the expected time frame and looks great. Great seller communication! There were some shipping hiccups (not the seller's fault), and Beata proactively reached out about the situation with tracking information and recommended steps to receive the delivery. I recommend.
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Olga on Sep 17, 2023
5 out of 5 starsFantastic quality items that are really impressive! I purchased these robes for family and bridesmaids. Beata, the shop owner, was very friendly and responsive. Highly recommend these robes!!
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Olga on Sep 17, 2023
5 out of 5 starsFantastic quality items that are really impressive! I purchased these robes for family and bridesmaids. Beata, the shop owner, was very friendly and responsive. Highly recommend these robes!! The robes exceeded our expectations!
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Olga on Sep 17, 2023
5 out of 5 starsFantastic quality items that are really impressive! I purchased these robes for family and bridesmaids. Beata, the shop owner, was very friendly and responsive. Highly recommend these robes!!
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andrea on Sep 17, 2023
5 out of 5 starsUnfortunately someone stole my robe out of the package before it could be delivered but still leaving a 5 star review because the seller was very communicative and cooperative, she offered to send me a replacement but unfortunately it would not come in time for when I needed it. But I would still recommend purchasing one of her beautiful robes to feel like a princess on your wedding day!
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Katherine on Sep 15, 2023
5 out of 5 starsI am obsessed with my robe and I never want to take it off. This was ordered to wear as my dressing robe while getting ready for my wedding. It is so stunning and silky smooth. LOVE.
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janice on Sep 10, 2023
5 out of 5 starsThe owner was great in answering my questions and the robe is beautiful and very well made. My package arrived quickly and on time.
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louisa on Sep 7, 2023
5 out of 5 starsI love this kimono. Wore it to get ready on my wedding day and it was perfect because I didn't get too hot in it
Beata responded on Sep 26, 2023
Thank you so much, Louisa, for your lovely review. I'm very happy to hear that you love it. And thank you for the photo. It's always nice to see my clients in person.
About AZOiiA
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At my studio -
WE DRESS YOUR SPECIAL MOMENTS!
Shop members
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Beata
Owner, Designer, Customer Service
For almost 23 years I'm working in the Fashion Industry. Last 8 years I was running my own accessories brand well known in a country, making the highest quality women's bags & accessories. AZOiiA is my second child.
Production partners
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Family Owned Factory Bali
Bali, Indonesia
We partner with a small family-owned garment factory that has 20 years of experience in the production of clothing. I know personally the owner for more than 10 years.
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Our Atelier in EU
Lithuania
We are located in Europe. We are fortunate to work with such hard-working, competent, and honest seamstresses. They have extensive experience in clothing factories, having dedicated their entire lives to working for luxury brands.
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The best factory in a country EU
Vilnius, Lithuania
I'm incredibly proud to be working with the best factory in my country, which is renowned for its commitment to the highest quality production. For over 40 years, this factory has collaborated with luxury & high-end brands, including Loewe, JW Anderson, Isabel Marant, Stine Goya, Marimekko etc.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 3 hours of purchase
More information
Frequently asked questions
✺ SHIPPING ✺
🚚 EXPEDITED DELIVERY for bridal ordering 3 pcs. & more -> US: 3-5 days, UK: 3-5 days, CA: 3-5 days, EU: 3-5 days.
🚚 STANDARD DELIVERY for bridal ordering 1-2 pcs. -> US: 12-20 days, UK: 7-9 days, CA: 10-12 days, EU: 5-10 days.
📦 DISPATCH -> 1-3 business days ready to ship items
📦 DISPATCH -> 3-5 business days made-to-order items
EXPRESS & EXPEDITED worldwide shipping is provided by DHL, FEDEX, or UPS.
✺ CANCELING THE ORDER ✺
If you would like to cancel your order please contact us immediately via Etsy conversations. If your order is yet to be shipped we may be able to cancel your order.
Please ensure the shipping address provided is up to date and that someone will be available to receive or collect the parcel.
✺ LOST PACKAGES & DELAYS ✺
The package is considered lost if it doesn't come within 2 weeks from the posting date and tracking does not work. We will fill in the claim about the loss on our own.
Please note that due to the current situation in the world, shipping might take a bit longer than expected. We are doing our best to ship our online orders as soon as possible. No compensation is payable for delays.
In the rare event that your parcel is deemed lost or missing after an investigation through DHL Global Mail or UPS, we will do our best to replace and resend your order. We are not able to offer refunds on lost orders.
✺ INTERNATIONAL IMPORT TAXES + DUTY CHARGES ✺
Deliveries outside the EU are shipped on a DDU (Delivery Duties Unpaid) basis. Deliveries to countries outside the EU may be subject to VAT, import duties and/or taxes. AZOiiA does not pay or reimburse international taxes, duties or brokerage fees, nor do we include these fees in the cost of delivery. The price displayed at checkout is exclusive of all taxes and duties.
As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount and recommend you contact your local customs office before placing an order.
✺ RETURNS ✺
You have the right to return your order within 14 days. This "cooling off" period expires 14 days after the day you received your goods. If the return will not reach us in 14 days (US 30 days) it will be rejected.
All buyers are responsible for return shipping costs. If the item is not returned in its original condition-it must be in all tags, unused-we can't accept it.
We HIGHLY advise you to use a trackable carrier service and to keep your return receipt until you have received a refund. Once your item has reached our warehouse, please allow 3-5 business days to process your refund.
Please be aware Original shipping charges and duties & taxes are non-refundable.
✺ REFUSED DELIVERY ✺
If a delivery is refused by the receiver and returned to AZOiiA, any duties, taxes, postage, or customs charges incurred will be deducted from the refund issued. Original shipping charges are non-refundable as well.
✺ EXCHANGES ✺
Unfortunately, we are unable to offer exchanges. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately, we're unable to put the stock on hold.
Seller details
is considered a professional seller (known as a trader) in the EU. What's this?