Yes! First, you won't see any discount at check-out, but will receive it by way of refund before we ship. Also, you must buy everything at the same time and ship to the same address.

We calculate your refund by subtracting what it actually costs to combine and ship your order in as few packages as is safely possible from what you paid.

The short answer is, "No, we do not."

We do, however, listen to suggestions and will sometimes incorporate them into future designs if we feel that doing so would benefit a substantial number of beaders. Just drop us a convo!

We are truly sorry if our current designs don't suit your needs or taste, and hope that you will return periodically to see if we have made anything new that will.

Thanks!

In short, no.

Our offerings are painstakingly hand-crafted while being continuously inspected along the way. We are not a company as most folks would generally define one, but a semi-retired husband and wife team who works out of our basement. Considering what we charge, and after deducting production time, materials, and overhead - not to mention social media, photography, editing, equipment maintenance, telephone calls, etc. - we consider ourselves blessed when we manage to pull in even close to what we were paid by our previous employers.

We're truly sorry if you cannot now afford what we make, and pray that things will get better for you soon.

Just as we have no intention of insulting your intelligence by trying to convince you of the existence of Santa Claus, the Tooth Fairy, or the Easter Bunny, we'll not suggest to you that shipping is somehow magically "free." While some sellers raise their prices to present such a fantasy, we believe you will want us to keep prices as low as possible. Besides, if we hid the cost of shipping within our pricing, we'd have to charge the same shipping price to everyone, meaning that people who live close to us would have to pay more than is fair in order to subsidize those who live farther away. Here's a bit of wisdom for those who have never heard the phrase: "There is no such thing as 'free.'"

Yes! We ship our boards to Australia and Canada.

Pardon our candor, but please don't buy from us unless you understand that:

- We don't allow returns.
- Etsy's calculated shipping rates do NOT include other, likely substantial charges, such as duties and import taxes which will be added once your package reaches your country.
- You must research and be willing to incur the additional financial costs of international shipping.
- You must wait patiently for your purchase to make its journey, sometimes a month or more.
- You must travel the distance required to retrieve your package in a timely fashion.
- You must abide by any procedures needed to resolve any issues which might arise, such as goods either lost or damaged in transit.

We have done much research to ensure that our shipping is the fairest available anywhere which includes tracking and insurance. If you think you can do better, please let us know, specifically.

The packaging we use come either from us or the USPS. We will use whichever gets your purchase to you the safest and at the least cost.

For more info, please see our other FAQ, entitled "Can I save on shipping if I buy more than one beading board?"

The best thing to do to your board is nothing at all. Generally, if you're comfortable, so will your board be, i.e., not too hot, cold, humid, no defenestration, etc. The only caveat is that your board doesn't like to bathe or take showers, so don't get it wet. Maybe use a soft brush, or some spit-free air to blow out the divots. Look at it this way... Although we invest a great deal of time into making our boards individual works of art, they're also tools. Dirt, scratches, nicks, etc., are badges of honor - signs of usage and (hopefully) prosperity. Just use the thing and display it with pride, no matter its condition.

But, if you simply must keep it pristine, have it framed and hang it on the wall; we'd be honored! :-)

Short Answer: ASAP!

Long Answer: ASAP! Generally, jewelry items are forever gone once they're gone. Our beading boards, however, will be replenished anywhere from within a few hours to several days, depending on which 90 hours each of us chooses to work that week. We're a small husband and wife shop, and do the best we can, so please be patient and don't hold it against us if we choose to sleep occasionally. If you convo us, we can give you a rough idea of when X will be back in stock. But, if you just can't wait, you might want to consider calling a shrink.

If we see this notice from Etsy when we go to print your shipping label, we will write to ask that you verify your address. Please don't get perturbed with us; we're only the messenger.

Although a bit frustrating, it's a good thing, as you wouldn't want the item(s) you've paid for, and are waiting for, to come back to us days later marked as "undeliverable."

We don't monkey with what you've typed in, so, once you've verified the address, please let us know as WE WILL NOT SHIP until we hear back from you.

If your package comes back, we will contact you and ask if you'd like to try a different address. Please note that you will not receive a refund for shipping in this case.

Try this: https://m.usps.com/m/ZipLookupAction?search=address

The darker-colored spots which you may find in the carved areas of your new board(s) are present in varying degrees from manufacturer to manufacturer and from lot to lot. With wood being a natural product, we expect these are bits of bark or knots that have been blended in with the wood pulp.

We're honestly not trying to pass off flaws as features, but, rather than finding them unsightly, we think of them as "beauty marks," because each board can be uniquely identified by their quantity and placement, as on a living thing.

We hope you appreciate our boards' raw individuality, versus our trying to hide their imperfections with paint or something. Besides, these markings are useful in beading groups to tell apart otherwise identical twins!