Addelli

Order Placement Policy
All orders must be placed through the Accents by Ashlee order form, which can be found on this page. Once an order is placed, Accents by Ashlee will contact you within 24 hours with any further questions. An invoice will be sent to the email address provided and must be paid prior to work starting on your order. Invoices and price quotes are only valid for 30 days.

Mock-Up Policy
This shop offers mock up services to allow potential customers to see what their final product will look like before placing an order. Mock ups are digital representations of physical products. Due to their digital nature, colors, sizing, and placement may vary slightly.
Mock up services cost a small, nominal fee of $5 for time and will be invoiced prior to placing a full order. Once paid, the mock up will be created and provided to the customer within 48 hours for review.
One set of modifications is included in the mock up pricing.
The mock up fee will be applied to the customer's final invoice if an order is placed. If an order is not placed, the mock up fee is non-refundable.

Payment Policy
Payment is due in full at the time the order is placed and before work begins on your order. Accents by Ashlee will invoice through PayPal or Square to the email address provided on the order form within 24 hours of an order being placed. Once payment is received, Accents by Ashlee will begin work on your order!

Payment Type
This shop accepts credit card and PayPal balance. Sorry, we can't accept personal checks and cash, even on local orders.

What is your turnaround time to complete an order?
We strive to complete all orders within 5 business days once payment is made in full. We take pride and time in completing custom orders exactly how you want it – so please understand that custom and bulk orders may require a slightly longer turnaround time.

Rush Order Policy
I am currently not accepting rush orders at this time. Summer months are a busy time for our family. This policy is subject to change based on availability.

Pick Up Policy
This shop does not offer local pick up, meet up, or delivery options. All orders will be shipped.

Return and Refund Policy
No refunds or returns will be accepted on custom orders or digital downloads. No exceptions. In stock items (non-custom orders) can be returned in their original condition and packaging within 7 days for a full refund, minus the cost of shipping.

Bulk Discount Policy
Bulk orders may be eligible for a discounted rate. An order of more than two dozen is considered bulk. In order to be eligible for a 10% bulk order discount, all items in the order must placed at the same time and must be exactly the same in design, color, and size. The only exception is on single letter monogram as long as the size and color of each is the same.