AdventureBearCollars

Like anything handmade machine washing should be avoided for the longest life of the collar. For longest life I recommend hand-washing all collars in cold water and laying flat to dry. Machine wash as needed in cold water on the gentle cycle in a garment bag. Machine washing will drastically reduce wear life and color! Swap collars out frequently!

Not recommended for dogs that pull or heavy duty purposes! I recommend removing collars before dirty activities for longest life of these collars. These are not quick release so do not leave on unattended. Customer assumes all risk and liability. Do not use as a tie out, this can damage your dogs neck. Please check collar for signs of wear before use.

See additional care and use below!

If I sent you the wrong product or it's defective-absolutely! I product test all materials before I am comfortable listing them in my shop. I'll need a picture of the defective product and I'll do my best to replace it!

If you bought the wrong size, I am happy to send you a new collar as long as the old one is sent back in new condition first. You are responsible for shipping and handling both ways. This is one time per customer because every collar is handmade just for you, so in that vein, please check the sizing chart in the listing before buying!! You must contact me within 7 days of receiving your order and ship it back within 14 days of receiving your order!

I am unable to offer refunds.

I try and find unique fabric that is fun and fresh! All pressure seams are reinforced with my industrial sewing machine for longevity. I use welded D-rings for strength.

The sizes of my collars are in the listings. Please double check before you buy that you are ordering the correct size! I recommend measuring your dogs neck or a current dog collar that fits from end to end if you do not have a tape measure. My collar measurements do include the buckle!

Everything is handmade for you! This means that it may not look exactly like the listing picture. I certainly do my best- but please understand that this is not always possible. I do not offer refunds or exchanges for this.

The buckles and Triglides I use are designed to "lock in" the collar once adjusted. This means that it won't easily slip out of place once fit. To adjust it I recommend taking it one piece at a time. Adjust them by first manually feeding one side through the triglide or buckle then out the other side until your proper fit is acheved! You should only need to do this once :)

I am a one woman business, making everything by hand myself so I am unable to offer wholesale pricing at this time.

Please message me and we can chat!

Yes! Cat collars with breakaway buckles are in their own listing. Due to the fact that these are 3/8th of an inch many patterns are not available. Larger patterns just don't show well on this tiny size, and I don't like to send out collars that don't look like the listing photo. I also sell this 3/8th size with regular buckles, these can be found in the listing's themselves.

Here are some common breeds of dogs that may look good in different widths of collars!

3/8th inch: Teeny dogs with teeny necks and Cats

3/4 inch: Small breed dogs and other dogs who weigh under 20/25 pounds or so.

1 inch: Almost any dog can look good in this size of collar! Smaller dogs may want to size down to the 3/4 inch, and larger dogs may want to go up to the 1.5 or 2 inch.

1.5 inch: For the medium and larger breeds who want a slightly thicker collar than normal to show off more of the pattern! These larger sized width collars may be too heavy for smaller breeds due to the size of the hardware

2 inch: Good for large breed dogs.

You can cut a strip of paper in the width desired to help visualize how it will look!

Metal buckle collar care and use: While I strive to make everything as easy to wash as possible, at the end of the day putting something metal in your washing machine is not a great idea- I recommend hand-washing only if need for these collars. Lay flat to dry!

If the package got lost in the mail or is marked delivered but not at your house I encourage you to wait a few days to see if it shows up. If it doesn't you can contact your local post office and see if they can find it, they should be able to tell you pretty close to where it is. Ultimately though this will be an issue with USPS.

If you suspect it has been stolen, I encourage you to file a police report. If you do this, and provide me with the relevant information I'll send a replacement out at this point.

If a package is marked "Return to Sender" and I am unable to get ahold of you, I will cancel your order and will refund minus the cost of shipping. Shipping is not refundable in this situation.