Ellen Brown

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Ellen Brown

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About

Quality

Mid-Century Modern | Danish Modern | Space-Age | Mod | 70's Plastics | Memphis Design | Studio Craft

Shop members

  • Ellen Brown

    Owner

    I do it all!

Shop policies

Last updated on April 25, 2016
If you have any questions feel free to contact me!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
All sales on vintage items are final - I do not offer refunds, credits or exchanges on these items.

I do offer refunds if the item is damaged during shipping. You must contact me within 3 days of delivery to be eligible for a refund. If something breaks in transit please take pictures of the item so I can file a claim. The pictures must be of the item, packing materials, and shipping box. Once I have reviewed the pictures I will gladly refund the item price and shipping.

If you are unsure about an item please ask questions BEFORE purchasing - I am happy to supply you with more information, if needed. Please contact me immediately if you feel there has been an error in my description so we can work out a solution.
Payment
I accept PayPal, credit cards, and debit cards.

Payment is due at the time of order.

I can only reserved items for 24 hours. If you would like to reserve an item for longer you will have to pay a non-refundable down payment.

You are able to cancel orders at any time before they have shipped. There is a $2.50 restocking fee for any cancelled orders.

If you need help or have a question about the checkout process, please contact me.
Shipping
I ship orders in 1-2 days from receiving payments. I ship fast.

Everything fragile will be carefully packaged in bubble wrap, peanuts, double boxes, or anything else deemed necessary.

USPS
All items are shipped with USPS (unless otherwise noted). Every domestic order includes tracking. Tracking is available on some International orders.

UNCLAIMED PACKAGES
If an item comes back to me marked as unclaimed for any reason, I am not responsible for any shipping fees. The item will be relisted unless the buyer contacts me, asking for the item to be reshipped at their own expense.

SIGNATURE CONFIRMATION
If you would like to add signature confirmation to your item please contact me prior to ordering. It is usually just a few dollars extra. This is particularly helpful it you live in an apartment or area where package theft is a problem. I unfortunately can not be responsible for stolen packages once they are delivered.

INTERNATIONAL

If package weights 4 pounds or less, quote is for First Class International. There is tracking to some locations. I will not be responsible for loss or damage. Priority Mail International is available for any item.

********Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.***********

********Please check with your country's customs office to determine what your additional costs will be prior to buying.***********
Additional policies and FAQs
I am happy to combine shipping whenever possible - no one wants to pay more than is necessary for shipping!

CUSTOMER SATISFACTION
I want you to be happy with your purchase! If you are not satisfied with your purchase, please contact me to determine what I can do to make you happy. I will do my best to make sure you are satisfied - customer service is my top priority!