Akiseo's Shop Policies
Welcome to Akiseo on Etsy where you can buy accessories inspired by anime, TV, movies, cartoons, manga, comics, and video games. Each piece is handmade by me. If you have any questions, please feel free to message me.
I take custom orders, message me and we can talk.
For all sales, including customs payment must be received first before I mail the item. For customs I can't start until payment is received.
MADE-WHEN-ORDER (MWO) INFO
If your item is made when ordered the listing time frames still apply. Please don't email me asking where your item is if I have not shipped it yet. If it is past the given deadline then yes email me but please not beforehand as I'm trying to get it done. Your item is more than likely not the only MWO item I have to make. Thank you and I appreciate your patience.
If it is not made when ordered please allow for 2-3 business days for handling and 3-4 business days for shipping US (3-7 days Oct-Dec) or 2-4 weeks for international.
I use USPS (which ships domestic in 2-3 days, international 2-3 weeks).
** I use the shipping address provided by etsy when you buy. If this is not a correct address I will have to be informed. It is the buyers responsibility to provided the correct address. Address changes are not eligible for cancellations, see refund policy.
**If your item is shipped via return to sender or another shipping reason, I can't ship it again until I receive shipping funds.
***Once I ship an item and the post office has it I am no longer responsible for the item. I provide tracking numbers for further proof of shipment. Please note tracking numbers do not work for international sales, if your item does not arrive you'll have to purchase another one. If your tracking number says it's delivered and you claim it didn't arrive I can't do anything about it because it says the item was delivered. Please be advised of this.
Refunds and Exchanges
Sorry, no returns or cancellations. Please consider your cart before your purchase. I may do exchanges but on a case by case basis for size issues. If you made a mistake in an order DO NOT, DO NOT, DO NOT ORDER ANOTHER HAT!! I will work with you to change addresses or change color types etc. Address changes are not eligible for cancellations. PLEASE CONSIDER BEFORE YOU PURCHASE.
Hats are one size fits all, unless contacted with a specific size.
If your item is shipped via return to sender or another shipping reason, I can't ship it again until I receive shipping funds.
Additional Policies and FAQs
Custom orders can be arranged! If you want a hat in a different color scheme (no extra costs) or a completely new hat let me know! Please feel free to email through etsy conversations. I don't begin working on a custom order until payment is received.
All patterns are designed by me and are constructed by me on my sewing machine, in my workspace (living room). Items are made in a smoke-free, pet-free environment, and stored in air tight plastic bags.
This is not my full time job. I already work 45 hours a week not including time on hats so please understand if I can not always get to your messages quickly and getting to the post office quickly can sometimes be difficult.
Last Updated April 2, 2015