AlenaeCJ's Shop Policies
Welcome to Alenae!
All the pieces created here are made with the utmost care and craftsmanship. I hope you find something you like, have fun browsing. We greatly appreciate your business. If you would like to create your own design, or a custom request please feel free to contact us and we can get that done. "This site proudly supports Autism Awareness" The sale of our pieces helps to fund social outings for Autistic, and Special Needs Children. Alenae also helps to provide needed materials for day to day, and special projects. Thank You so much for your support. Have a great day and be safe.
Paypal or credit card is our usual payment option, but we do accept money orders and personal checks.( items will be shipped upon clearing of any personal check) unless other arrangements are made in advance of sale. All custom orders require a 50% deposit, and remainder due on completion of item.
Items are shipped typically 24 hours after receipt of payment and are shipped standard USPS. This usually takes 3-5 business days to arrive after being shipped (inside USA) unless other arrangements are made prior to sale. Your order will be wrapped with care and shipped in a nice organza pouch, unless it is a destash item. If gifting, arrangements can be made for that as well at no additional cost.
Refunds and Exchanges
All items are guaranteed in workmanship, if an issue arises buyer is to contact us for a replacement or exchange upon receipt of item. If item is faulty or damaged refund arrangements can be made. Please submit a photo of damage and convo me immediately, and before leaving negative feedback. All efforts will be made to make all of our customers happy. Return shipping is to be paid by customer. shipping costs are non refundable. if you are not completely happy with your purchase please notify us and we will make it right. Our customers are very important to us and we want you to enjoy your purchase.
Additional Policies and FAQs
At Alenae we strive to please all of our customers. If you have any questions or concerns please feel free to contact us before leaving any negative feedback. Thank you so much for your support. Have a great day and be safe.
alenaecj [!at] att.net
Last Updated February 4, 2012