Alenahandmade

Handmade Wooden boxes with love & warmth for your home

Mariupol, Ukraine On Etsy since 2011

1,139 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Alenahandmade

Handmade Wooden boxes with love & warmth for your home

Mariupol, Ukraine | 1,139 Sales

Announcement    ~COVID-19 UPDATE~ PLEASE NOTE: Due worldwide quarantine , packages to your country might have been delayed.
♥ Please be patience waiting for the package.
My shop continues its normal work during this hard time of COVID-19 spread. All the products are made by myself (one person) in my home based workshop, I use Ukraine sourced wood and sanitize my tools on a regular basis. Postal services work as usual, but there may be slight transit delays. If you have any additional questions, please don't hesitate to contact me. Stay healthy, stay positive and keep shopping ♥ Thank You For Supporting A Small Business ♥
My decoupage items will be wonderful gifts for anniversaries, weddings, Valentine's Day, mother's day, father's day, and, of course, gifts for Christmas or just for you. Welcome to my other store: SmetanaVintage -Vintage finds For Your Home & Life from the USSR:
https://www.etsy.com/shop/SmetanaVintage

Announcement

Last updated on Jun 23, 2020

~COVID-19 UPDATE~ PLEASE NOTE: Due worldwide quarantine , packages to your country might have been delayed.
♥ Please be patience waiting for the package.
My shop continues its normal work during this hard time of COVID-19 spread. All the products are made by myself (one person) in my home based workshop, I use Ukraine sourced wood and sanitize my tools on a regular basis. Postal services work as usual, but there may be slight transit delays. If you have any additional questions, please don't hesitate to contact me. Stay healthy, stay positive and keep shopping ♥ Thank You For Supporting A Small Business ♥
My decoupage items will be wonderful gifts for anniversaries, weddings, Valentine's Day, mother's day, father's day, and, of course, gifts for Christmas or just for you. Welcome to my other store: SmetanaVintage -Vintage finds For Your Home & Life from the USSR:
https://www.etsy.com/shop/SmetanaVintage

Items

1139 Sales
 

All Items

Alena

Contact shop owner

Alena

Reviews

Average item review
5 out of 5 stars
(306)
See reviews that mention:
quality 54 shipping 49 customer service 49

About Alenahandmade

Sales 1,139
On Etsy since 2011

Things for the home, where love lives.

I am a decorator, working in decoupage technique.
I like to restore and create soul things in a small home studio.
.... If you like warm cozy home, unhurried for a time a stylized vintage, things of the character, history and harmony, my work - just for you!
My work makes perfect gifts for anniversaries, weddings, Valentine's Day, Mother's Day, Father's Day, and of course gifts for Christmas or just for you.
Each items is unique.
Welcome to my other shop : SmetanaVintage - Vintage finds from USSR :
https://www.etsy.com/shop/SmetanaVintage
❤ Happy shopping ! ❤

Shop members

  • Alena Pakhomova

    Owner, Designer, Photographer

    I am 47, I love the sea, the wind and the smell of rain. Love beautiful, natural and simple things, love my family and my little house.

  • Serhii Pakhomov

    Shipper, Assistant

Shop policies

Last updated on August 15, 2018
♥ Welcome to my shop ! ♥
I hope you will find here something original for yourself or your loved ones.Every buyer - a discount coupon for your next purchase ! 🎁
Happy shopping !

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
★ If you want to cancel order I will back you money without 15%
★ If for any reason you are unhappy with your purchase, contact me as soon as possible and we will resolve any problem.
★If your package mark as ''unclaimed'', it may be resend, after payment by the buyer of repeated delivery or you may get refund (excluding shipping costs and non-refundable fees) - just write me about it. I will get the money back after the package is returned to the seller. Your money will be refunded using the same payment method that was used at the original transaction - only PayPal.
★If you made a payment, but decided to cancel the order, and it was already sent to you, I will refund your payment to you (after deducting shipping fees and intermediary services) only after the parcel returns to the seller. Your money will be refunded using the same payment method that was used at the original transaction - only PayPal.
While returning parcel, please give the seller a track number. Sending back received only with the track and at the expense of the recipient , the postage will not be returned if the order has been sent , the seller does not pay for retransmission .
★ before making an order make sure you'e read the complete description of the item: dimensions, color, material, etc. Please, note that colors may vary due to monitor color settings etc.
Payment
★ PayPal please.
If you don't have a PayPal account, just choose "pay by credit card" on the PayPal page https://www.etsy.com/help/article/339
★ PLEASE NOTE:
If you decide to cancel an order before shipping please note that 5% comission can't be returned.
Vat and other import taxes are not included. International buyers are responsible for paying any tax or import fees upon package arriving in their country.
Shipping
If item is ready to ship I will send it within 1-3 bussines days after payment confirmation.
If item is marked as made to order it will take up to 10-14 days to complete your item.
★ The address:
• All orders will be shipped to your Etsy address unless otherwise requested. In any other case please, contact me to make it clear.
★ Shipping :
• The packages are send from Mariupol, Ukraine(Europe) via the registered international airmail "UKRPOSHTA" is a reliable company, which guarantees the quick delivery worldwide.
You will receive a Dispatch notification when your item is posted. Please note that once your item has been posted, the delivery speed is out of my control. I am happy to give you an estimate of delivery time, but naturally this may vary as it becomes the responsibility of the postal service.
★ International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
★ DAMAGED ITEMS:
I pack every item carefully to make sure it will arrive to you in a perfect condition. I cannot take responsibility for any items that get damaged in transit. I check each item carefully before packaging to ensure they are in perfect condition - I would never knowingly send out anything defective. I do everything in my power to ensure your item is packaged as safely as possible, and write 'Fragile' clearly on the front - but once an item leaves my hands, I have no power over how it is treated by the courier.
★ Terms & Delivery :
Standard international shipping takes about 15-45 business days but sometimes this period may be longer.
Please note, delivery time may vary and I can`t be responsible for losses or delays!! Especially in times of national holidays, Christmas and etc.
★ATTENTION! Before Christmas the delivery time growing up +10-20 days for all countries, because the post offices are very busy.
★IMPORTANT: For order, placed after November 30th, I give no warranty, that shipment will be delivered until December 24th.
If you need to get your order by a certain date, Please contact me at first!
If you haven't got your order in 8 weeks, please, contact me and I will make an official search request to our post just in case if your package was lost. If they wouldn't find it within 2 weeks after that I will send you other stuff from my shop on your choice as replacement.
• If the parcel is returned through the fault of the postal service, in case you forget to take it away or specified the incorrect address and the parcel returned to me, you'll have to pay the postage costs again.
Additional policies and FAQs
☆☆★ To speed up the delivery process, please indicate your phone number in the comments to the order ! ★☆☆
Feedback:
It is really important for me.
How do I leave feedback? - http://www.etsy.com/help/article/102
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices
ETSY Privacy Policy: https://www.etsy.com/ca/legal/privacy/
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly via convo or email at alenahandmadeshop [!at] gmail.com
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Link to ETSY Seller Policy https://www.etsy.com/ca/legal/section/sellers
Terms of Use https://www.etsy.com/ca/legal/terms-of-use/

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
You can check if the service is Privacy Shield certified following this link: https://www.privacyshield.gov/list

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe some of these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
You can read more following this link: https://gdpr-info.eu/chapter-3/

For purposes of EU data protection law, I, Olena Pakhomova , am the data controller of your personal information. If you have any questions or concerns, you may contact me at alenahandmadeshop @gmail.com

More information

Last updated on Jul 27, 2016
Frequently asked questions
How long does is takes to arrive ?

Usually shipping time out from Mariupol , Ukraine takes about 14-25 days, but it may be some shorter or longer.
All orders are sent like registered airmail with tracking number.
Delivery terms in most cases are:
USA – 16 - 25 days
Canada – 18-30 days
Europe (excluding Germany,Italy , including UK) – 14 -25 days
Italy , Germany – 25 - 45 days
Australia and New Zealand – 25 - 45 days.
Spain, Belgium, The Netherlands – 16-20 days
Norway, Sweden, Denmark, Switzerland – 9-16 days.
India, South Korea, Singapore, Hong-Kong, China – 14-25 days

Please, mind that it’s not a 100% guarantee and real delivery speed of your order depends on your country postage service work.

Processing Time

If you buy finished item , I ship orders during 3-5 business days after payment confirmation.
If you buy "made to order" item , I ship orders during 10-14 business days after payment confirmation.

This information can be seen by clicking on the 'shipping' tab directly under the item's photo.
If uncertain or shipping times or if a RUSH order is needed, please contact me before placing an order.
★ Each item is unique. ★

Gift wrapping and packaging

I carefully pack your orders in kraft paper .
If you would like to buy smth for gift-giving, contact me. I can add a cute postcard with your notice or wrap your order with holiday paper.

Wholesale availability

Feel free to wholesale! Please contact me before purchasing and get your personal discount.