Announcement Shop is currently open for Ready to Ship items only as we are on vacation. Orders for Ready to Ship items will continue to be shipped within the timeframes listed, Please check back in 2 weeks for updates
Shop is currently open for Ready to Ship items only as we are on vacation. Orders for Ready to Ship items will continue to be shipped within the timeframes listed, Please check back in 2 weeks for updates
Sinclair on Nov 23, 20215 out of 5 stars
Love it! This snowflake tumbler has me ready for the holiday season! ❄️ ⛄️
Kailanie on Nov 22, 20215 out of 5 stars
The quality was great and any issue I had was solved quickly and amazingly.
Izzy on Nov 4, 20215 out of 5 stars
The cup is soo beautiful! Came super quick but the only thing was the acrylic from the bottom cracked a little but I was able to fix it with apoxy glue! super happy with my purchase 😊💕
Riley on Oct 20, 20215 out of 5 stars
I love this so much!! It's great quality and I have gotten so many compliments on it!! Will order again thank you!!
Leslie on Sep 27, 20215 out of 5 stars
I am so excited to give this as a gift. The tumbler is so cute! The pictures do not do it justice. It is absolutely perfect.
Vanessa on Jan 6, 20222 out of 5 stars
My cup does not glow at all. In the description it says glow in the dark, but it’s totally fake. I got it for my sister because of it. I’ll live with out it, and also what the shop owner put in the cup keeps clumping together and I can’t even shake it for the glitter or the light grey powder to move. I’m not very happy, but I’ll live with it, as I said, since the outside looks good. I would not buy again sorry. :(
Alex Kay and Co. responded on Jan 7, 2022
Frist I would like to state that not once was I ever contacted about a potential issue from you. You have had this cup for more than 60 days. Every cup is tested to ensure that they do in fact glow, you need to put it to a black light so that will in fact GLOW. Also, in the description it states you MUST shake the cup vigorously, due to the nature of gravity it does settle. There is nothing that I can do about nature. I myself have one of these exact cups and YES it settles, and I have to shake it. None of my cups "clump" it's just the glow powder settling.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Returns on customized items are not accepted, and designs may not be altered after purchase. Please double check your ship-to address before completing purchase, as we are not responsible for items that are shipped to the incorrect address that was on Etsy as a ship-to address. There is no warranty on handcrafted items, due to the nature of the item. Any issues that are the fault of Alex Kay and Co. must be reported within 7 days of item being delivered. Tumblers are hand wash only, do not drop, do not leave In hot car, do not microwave. Alex Kay and Co. is not responsible for your item once it is shipped, please refer to tracking number if any issues occur due to USPS loss/ or theft, a claim will need to be filed with USPS.
When will my order arrive?
All items in our shop are made to order so please be mindful of shipping times. Etsy will send you an email with a delivery time frame. You will also be notified of delivery time frame before purchase on purchase screen. We strive to deliver earlier, but these time frames are accurate.