AlfNest's Shop Policies
Welcome to our site where you will find our beautiful products. Handmade with unique design, these products are fast becoming a 'must have'. We are passionate about the quality of our products and aim to offer the best customer service. Keep an eye on our site as we are always adding new products.
We only received payment with Paypal. Please visit and create your account, copy and paste this link https://www.paypal.com/id/mrb/pal=5X9SF2TMCP27W
Your purchased order will be shipped after we received in a full amount payment and clear. For customize order, please pay 50% down payment and 50% when your order ready ship.
We use EMS (Express Mail Service) of Indonesian Post Office for International Shipping Service. You can check the shipping rate using weight vs destination method at http://ems.posindonesia.co.id/tarifems.html. This is the standard shipping service with tracking number and no insurance. We will inform you the tracking number by email.
The fix schedule to ship your package is on Tuesday and Friday only, due to the distance and traffic consideration.
Your package should have to sign it upon delivery, if not, the postal service will notify you with further instructions for pick-up or re-delivery, and it’s your responsibility to follow through to obtaining the package and you are responsible for any custom and tax charges applied in your country.
When the package is missing on route to you, we will help you to locate it at the best we can do.
Please inform us for using another shipping service such as FedEx, DHL or UPS and we will inform you the shipping rate.
Since mid of November 2010 or after the new regulation and additional security checked imposed by US Department of Homeland Security, the transit time to United States become much longer. The estimated transit time now is 18 days - 35 days from the shipping date.
This is Etsy Article about above issue http://www.etsy.com/storque/seller-handbook/an-important-note-on-international-postal-delays-11571/
Estimate shipping delivery for another destination using EMS is as follow
- Canada : 15 – 25 days from shipping date
- United Kingdom, Germany, France : 15 -25 days from shipping date
- Australia : 10 – 20 days from shipping date
Transit time may take longer in holiday/festive season.
Above estimate shipping delivery was made based on our past experiences and we do not guaranteed that you will received your package in those time frames. We apologize, that we can’t inform you an exact shipping delivery date with a certain days, as there are no guarantees from the postal service as well.
Refunds and Exchanges
- Case by case review only
- No exchange and return for customize order
- Buyer need to bear the shipping costs (including forward and return shipping cost).
- The return items have to be received in original conditions and we will refund the item cost only.
Additional Policies and FAQs
For Customize Order, we need 2 (two) weeks working days to made your customize order.
Last Updated March 23, 2013