Alfamarama's Shop Policies
Hello and welcome to my shop policy page.
You will find lots of details about payment, shipping, refunds, costum products, etc.
If you have any other questions about the items, policies, etc, please contact me before purchase.
All payments must be made using Paypal. This means that you can use any major credit card, without signing up for a paypal account if you don't want to. If you need further information about buying on Etsy check this help link:
If for any reason you can't pay within three working days, or if there is a problem with making the payment for any reason, please contact me as soon as possible.
Items are often made to order so allow 1-5 days before shipping.
I use Second Class Mail in the UK and Air Mail to the rest of the world.
Allow 3 working days in the UK and 3/15 working days elsewhere.
If you have a rush order or deadline date, if would like additional insurance or tracking, please contact me and I will send you a quote. just let me know!
Please note: Any customs charges or local taxes are the responsibility of the customer.
Refunds and Exchanges
Hopefully there will be no problem and you will be happy with your purchase. If your item arrives broken or damaged and you wish to return or replace the item, please notify me first within 3 days of receipt. A replacement or refund will be made once the item is returned. The item must be placed in relevant packaging to safeguard its return.
I use reliable postal services and hopefully orders won't go astray. I am unable to refund on items that arrive too late or get lost in the post, therefore if you would like insurance or fast shipping for your item please let me know and I will work out the extra costs.
Additional Policies and FAQs
If you need larger quantities please contact me before purchase for a wholesale quote.
Custom designs, different colours, adding words, names or your own photos to your coffee mug can be done so just let me know what you have in mind!
I am also happy to ship to any other address. Just leave the shipping info along with what you would like included on a giftcard in "message to seller" at checkout.
Any other questions you may have just let me know.
104 Seddon House
email: alfamarama [!at] gmail.com
Phone: 00351 917671036
Last Updated August 24, 2015