AliciaHayesArt

Please contact me if you have any problems with your order. I my customers to be happy!

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

I accept PayPal, direct check-out (debit/credit card) and Etsy gift cards.

I do my best to ship physical items in a timely manner. For my open edition prints which are made to order please allow up to 3 days for printing/processing before your item ships.

I do my best to protect my art while in transit. If ever there is a problem with your order, such as damaged or lost packages, please email me and we can work something out. I want my customers to be happy.

I use USPS First Class Mail or Priority Mail for domestic orders depending on the size and weight. Sometimes I will add Signature Confirmation which will require your signature upon receipt. If an item that is insured arrives damaged, you will need to save the packaging and be prepared to send photos of the damage so that I can file a claim with the USPS.

For international orders, I use First Class Mail International. International customers please allow additional time before thinking items are lost. Sometimes there is a hold up at Customs (especially Canada) which is out of my hands. Please note also that many countries charge a customs duty fee which is the customer's responsibility.

Please note for international orders, it is against the law for me to send items marked as *gift* and I could get fined. Please do not ask me to mark your package as a gift to save on fees.

**Please note that some items cannot be sent internationally due to increasing shipping costs. If you would like to purchase a heavier item that does not include international shipping charges listed in the item listing (such as a journal), please contact me and I will be able to give you a shipping quote. Usually, if a package is over 1lb, it becomes very expensive.

If you would like to make payments on a item, such as an original painting, we can work out a payment schedule. For partial payment orders on original paintings, I must wait until the order is paid in full before I can send it. Thank you for understanding.

Below are many common questions I receive about my work and shop - if you can't find an answer, feel free to send me a convo or email!

Q: How can I frame the large format prints (13x16.5-13x19)?
A: For this odd size, we suggest a standard 16x20 frame, and then having a mat made to fit the print. Our 8x10 and 11x14 prints are ready to pop in a frame! (We do not offer framing or matting)

Q: Do you accept custom work such as website/blog design, or custom paintings?
A: I do, as long as my schedule allows, I absolutely love working on special projects, I have been blessedly busy with freelancing and Etsy to accept new work.

Q: Do you offer prints on canvas?
A: I do offer a smaller selection of prints on canvas and they are in the shop under the canvas section.

Q: Do you offer digital copies of your work?
A: No, I don't sell digital copies of my work.

Q: Do you offer rush processing of an order?
A: While I don't offer rush processing of an order (my prints are printed in order that they are received), please send me a message so we can discuss what is available.

Q: Do you offer wholesale?
A: Yes! Please email: hello [!at] aliciahayesart.com to request information about establishing a wholesale account if you are a brick & mortar shop.

Please know that it is NOT ok to resell my artwork in your shop if you are not set up as a wholesaler or are selling online.