AlinaJelvezFineArt

Your satisfaction is my top priority and I want you to love my creation. I’ll do my very best to resolve any issue with the purchase and make you a happy customer. However, I do have certain rules and guidelines.

RETURNS
If you for some reason are not happy with your Artwork, you may return it in the original box that it came in, within 3 days of receiving your Artwork. Returns must be sent out with tracking/delivery confirmation. In order to get a full refund you must contact me before shipping and inform me that you will be doing a return. You will get a full refund of your money within 10 business days after I have received the Artwork.
Please note, I don't reimburse the return shipping charges.

IN CASE OF DAMAGE
On very rare and odd circumstance, where a shipment is damaged by the carrier, a refund is granted. If your Artwork is damaged, You must contact me as soon as you receive the Artwork, so I can immediately report a claim to the shipping company. Also, you must keep the original package, which the carrier might want to inspect or/and have photos of. You must email me photos of the damaged Artwork as well as the package. In some circumstances, I might want to have the damaged Artwork sent back to me. If so, I will reimburse the return shipping charges.
You will get a full refund of your money within 10 business days after I have received your claim.

Payment is expected at the time of purchase.
Payment method: PayPal, Visa, Mastercard, Etsy gift card
Note: You don't need to have a PayPal account to make a payment through them, you can check out as a guest.

NOTE: Shipping Outside US & Canada, Please contact me for a shipping quote.

SHIPPING WITHIN US
Your artwork will be shipped with Fedex Ground or USPS. When your artwork has been shipped I will provide you with a tracking number.
In order to protect your artwork it will be professionally packed. All artwork will also be insured against damage and loss during the shipping process.
Your original painting will be wired and shipped stretched - Ready to hang. If you for some reason would like to have your painting sent unstretched, and rolled in a tube, please contact me for arrangement.

SHIPPING OUTSIDE US
International shipments will be shipped with USPS First Class Mail International. When your artwork has been shipped I will provide you with a tracking number if applicable.
In order to protect your artwork it will be professionally packed. All artwork will also be insured against damage and loss during the shipping process.
Taxes, import duties, and other applicable fees and charges are not included in the price. These charges are the buyer's responsibility. Please understand, as a seller I have no knowledge or control over those fees. Please also note that I am not responsible if your purchase was detained at customs in your country and that this might delay the delivery of your Artwork.
Also note that before shipping, your Original oil painting will be removed from its stretcher bars and your painting/canvas will be shipped rolled without stretcher bars. Please contact me if you would like to have your painting shipped stretched on the stretcher bars for an additional cost.

TAX
All orders shipped within Texas are subject to Sales Tax (8.25%) which will be added to the Total cost.

COPYRIGHT©
As an artist, I own the Copyright of all my artwork. This means that all Artwork created by me are protected by the Copyright with All rights reserved to me as an artist. You may not reproduce any of my Artwork with any process whatsoever. I keep the rights to copy, display, produce, use, distribute, make reproductions etc of my own creations, like for example similar artworks and prints. The sell of artwork does not include the sell of Copyright.

Copyright © Alina Jelvez Fine Art, All Rights Reserved