LeatherAndHardware

Can i Return and Item?
yes you can contact us to return and item. We can only take the return if the items is damage, or its coming apart. we can only take the return if the item is not usable.

What does not Qualify as a Return?
we will not accept any return based on, it didn't match the color i wanted or it has a joint on the leather. We will not take the return because it has a join piece, or the thickness is not that i was looking for. Leather is a natural product that does not come long, we cut it and join the pieces together to make one continuous piece. We offer swatches of the items in our store. please read the policy before place order if you aren't sure if it can work for you. You can also reach out to us and ask questions. we are always here for customers.

How do I know it's the right product?
If the product images and description are not enough to help determine that a wholesale product is right for you, you can either place a test order for the item, or request a sample swatch for nominal fee of $2.80. If you're interested in sample swatches, please send us a message.

How do I place a test order?
Every wholesale item should have a corresponding listing that sells at a much smaller quantity (between 1 yard to 5 yards per straps). You can either purchase directly from the corresponding listing or submit a "custom request" from the wholesale item's listing page.

What is considered Wholesale?
Items that are ordered in quantities of 20 yards and up are considered wholesale.

Does it come cut?
Every order we get we don't by the length you order. We send it in one long piece. what do mean by this is the following: say if you order 3 of 3 yards each. what we will do is send you one piece of 9 yards. we won't send you 3 piece of 3 yards each. We send every items in your order (leather straps) in one piece.

What does the leather have joint?
Leather is a natural material and its not as long. in the process of making the leather straps we will join two piece to make a longer piece. We join every piece to make longer piece. In the process of cutting the leather depending on the style/finish of the leather strap we will have to join it. depending on the type of leather we use, it ranges between 2 1/2" per joint or less.

Do you make custom style/cuts/finishes/sizes?
Yes we do. if there is a particular style/finish/cut/size are you very interested in. we can make it for you. we only require to be 100 yards minimum. we don't ask for setup fee because the minimum is 100 yards. It also require a processing time of 2 or 3 weeks. if you need expedited please let us know.

Do you make custom items?
Yes we do, if you are local you can stop by our shop and get fitted or if you have patter you can drop it off and we can sit down and discuss the process for you. we can give you a quote over the conversation.

Do you make customer hardware?
Yes we do, depending on the item and size we can let you know the minimum quantity and you can send us your design (AI file or CAD) so we can go base on your specification. The process can be between 3 to 4 weeks.

Paypal and Direct Checkout payments are accepted.

DOMESTIC ORDERS: All orders, except wholesale orders, are shipped using USPS First Class mail or with an upgrade option for Priority shipping (1-2 days). We ship from Los Angeles. Delivery time is usually 1-3 days depending on where you live.

INTERNATIONAL ORDERS: Shipped via First Class mail, unless otherwise requested. We are unable to guarantee delivery however we include insurance to cover the cost of lost packages.

WHOLESALE ORDERS: Shipping for domestic and international wholesale orders are auto-calculated with multiple shipping method options. Please send us message about shipping rates to your country.

SAMPLES - samples of our straps/cords are free, it's just $2.80 for shipping. Please send a custom request with the listings you would like samples of.

WHOLESALE DISCOUNT –
20 yards = 10% discount
50 yards = 15% discount
100 yards = 20% discount

CUSTOM ORDERS – I can fulfill custom orders on a bulk order basis. Please message me for more details.

INVENTORY AVAILABILITY - Because the products in this shop sell at our physical store as well, actual quantities available may vary. If you have any questions about availability before you decide to purchase don’t hesitate to message me about it.

COLOR/SHADE - Since we have a physical shop as stated above, the quantities may vary. When something goes OUT OF STOCK / SOLD OUT, and we send it out for production. We do out best to match the same color(shade). but in the production process, the color(shade) is either +(lighter) or -(darker) of that (color)shade.

OTHER POLICIES AND INFO – message me if you have any additional questions.