AllerRetour's Shop Policies
Thank you for visiting Aller-Retour Vintage! I want you to be completely satisfied with your purchase, so I do my very best to describe my items and any minor flaws they may have. However, please keep in mind that these are previously-loved items, and unless specified as "never-worn", will likely show a little wear. For info on the rating of condition of vintage items, please refer to the chart under "Additional Information". I hand-wash or home dry-clean all fabric items prior to selling when possible; shoes are cleaned with leather cleaner and/or a damp cloth where applicable. My home is smoke-free and pet-free.
Please feel free to convo me with any questions.
I accept payment by credit card, Paypal, check, or money order.
If you are paying by check or money order, please convo me to let me know, and mail payment within 48 hours of your purchase.
If I do not receive a credit card or Paypal payment within 48 hours of your purchase and have not heard from you regarding other payment arrangements, your order will be cancelled.
**Do you live in Metro Detroit?**
Convo me, I may be able to drop off your item(s) or have you pick them up and avoid shipping charges! Transactions will still take place on Etsy, but I can adjust your invoice or issue a refund for shipping.
For everyone else:
Your item will be shipped within 2 business days of receipt of payment. Generally, I ship whatever method is least expensive, so let me know if you need expedited shipping, delivery confirmation or insurance and I can adjust your invoice. I am not responsible for any loss or damage of items during shipping, and can provide my Post Office receipt with your zip code as proof that I shipped your package. International customers are responsible for any customs fees, etc that your country may add.
Bear in mind that shipping charges take into account packing materials and my time to pack & go to the Post Office; that said, if I have wildly over-estimated the shipping costs, I will consider refunding some of it back, especially for multiple orders with combined shipping.
Refunds and Exchanges
I do my best to accurately describe and photograph my items, as well as provide measurements. See below for an explanation of the vintage rating system I use.
Returns/ refunds will only be allowed if I have made an error in the item's description (wrong measurement given, for example) or overlooked some major flaw. If you have an issue with an item you've ordered, please convo me prior to leaving negative feedback and we will try to work something out!
Additional Policies and FAQs
To ensure a good fit, it is recommended that you know your measurements, and compare measurements of your own clothing to those in the listings. If you need additional measurements that are not listed, just ask!
Please bear in mind that the measurements given are that of the item, not your body! So, for example, if you have a 34" bust and a button-down blouse has a 34" bust measurement, you'll likely be straining the buttons a bit, whereas with a knit top you'd be fine. Ditto for hips- unless it's a form-fitting knit dress, it's best to allow an inch or so extra for movement.
Shoe length and width measurements are taken inside the shoe. My best advice is to measure a pair of well-fitting similarly styled shoes as a point of reference. Keep in mind the style of shoe- for example, a pointy shoe will measure a lot longer than your actual foot measurement.
Vintage Condition Rating Scale (taken from the Vintage Fashion Guild):
Mint: Perfect, pristine, no signs of wear.
Near Mint: Like new, no flaws to report.
Excellent: Has been worn, no flaws to report.
Very Good: Noted minor flaws, easily repairable or already repaired, wearable as purchased.
Good: Noted minor flaws, most likely repairable or already repaired, wearable with care or after repair.
Fair: Numerous noted flaws, some significant, possibly repairable/wearable.
Poor: Damaged beyond repair with value as a study piece, not wearable.
A note about Etsy's 20-year rule for vintage:
Etsy requires all items listed as Vintage to be over 20 years old. I do my very best to accurately list the era my items come from, using style, fabric, fonts on the label, type of stitching/ zippers, etc. as indicators. I pride myself on estimating clothing eras fairly accurately, but at times if an item is homemade or missing tags, it can be difficult to determine. If you think you spot an error, by all means let me know!
Last Updated September 3, 2012