Amaka Creations Natural Hair Care Products

St. Petersburg, Florida

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Shop policies

Last updated on February 3, 2011
Welcome to Amaka Creations!

As a result of the hair product being made to order, there is a 7-14 day turn around period for products! I make small batches fresh for each order so your products will reach you at the peak of lushness! It is rare that I will stockpile items because I don't like the idea of products sitting around and I believe you deserve freshly made products. Therefore, if you are re-stocking your hair supplies, keep this in mind and order before you run out of hair products. Still, keep the faith...there may be chances where your product will be shipped before the 7-14 day turnaround period (YIPPEE!!!). The turnaround period is just a standard time which gives me the ability to take care with each and every order.

Accepted payment methods

Returns and exchanges
Since every products is made to order, I can not accept refunds or exchanges but I will do my best to rectify any issue you may have concerning your purchase. If there are any issues concerning your hair products, contact me immediately at amakacreations [!at] I check my email very frequently and I will get back to you within 24 hours if not sooner.

Once the packages are shipped Amaka Creations is not responsible for any items lost, stolen or damaged.
Payments can be made through Paypal or Major Credit Cards only! If you are using a credit card to pay for your order, you will still need to click on PAYPAL as this will take you to the payment page where you can enter your credit card information. NOTE:You will not need to sign up for PAYPAL in order to use your credit card!

Due to the turnaround time, all products need to be paid for within 24 hours of purchase. Delays in payment will only prolong the shipping process further. If there are any issues with payment, send me an email as soon as the issue is discovered so that I can provide service and your shipment won't be delayed.

I will send a reminder on the 2nd day if I have not recieved payment for the item purchased. If I still do not recieve payment by the end of the 2nd day I will cancel your order. So please contact me if there is a reasonable excuse for the delay in payment so that your order does not get cancelled.

If you need to cancel an order, please do so within the 24 hour window mentioned above. Email me via the contact seller page or at amakacreations [!at] and let me know that you have cancelled you order.
~~~~~~~~~~~~~*************SHIPPING INFO*************~~~~~~~~~~~~
I ship Parcel Post and will ship Priority Mail if specified by the customer. If there are any overages in shipping costs I will refund via Paypal! If you order over 3 items then it may be feasible to request Priority Mail as this can be cheaper and more efficient. Just commit to buy and send me a message if you are unsure and I will message you back with an amended invoice with shipping noted!

When payments have cleared, I will make and ship your items. This is why paying within the 24 hour window is so crucial! I make small batches to order, customized just for you, fresh and ready! So until I recieve payment, I do not start making the product(s)! The sooner payment is made, the sooner the product is made and the sooner shipping is completed.

As aforementioned, I make small batches of each product, freshly customized for you. However, there will be times when I make large batches due to several orders being the same. In this case, you will more than likely recieve your shipment sooner (Hip...Hip...Hooray)!

I do not currently provide insurance with shipping. However,since Amaka Creations is not responsible for any items stolen, damaged or lost once the items have been shipped, if you want your items insured include this in the comments section of the payment page and/or send me an email stating you would like insurance and I will inform your of the price of this service at that time.

If there is a USPS shipping error, notify me immediately and I will work with you to locate the package, and/or resend the item.

I am not responsible for any customs fees that may be incured with shipments. Therefore, I will need proof of custom fees paid, if applicable, before I ship any item overseas.
Additional policies and FAQs
While all the hair products provided are natural and healthy for your hair, Amaka Creations makes no guarantee or promise that a hair product will cure, treat, heal or change any medical condition that you may have. I am not a medical professional and I do not claim to be. I simply believe in a healthy, homeopathic and organic way of taking care of your hair.

That being said, if a product does not work for your hair texture, don't give up on the product! Many products I have created for myself did not work for the purpose I originally created them for but they worked for other purposes for my hair. For example, I created a hair butter that I did not like because it was too heavy for my hair as a moisturizer. Instead of throwing it away I tried it as a deep conditioner and it was AMAZING! Some products will work on some hair textures better than others, so experiment, learn your texture and what it likes and don't give up!

Even though hair products may smell deliciously yummy and good enough to eat, resist the urge as these hair product are not made for ingestion/human consumption. The hair products are for external use only.

For any customers with allergies (i.e.sulfur) please perform a patch test to see if our hair products are suitable for your skin and hair. If irritation occurs, discontinue use of the product immediately!

I do use natural sulfur (MSM), certain essential oils and herbs which should not be used if you are pregnant or have certain medical conditions such as high blood pressure. All ingredients are listed in the MATERIALS section of the order page. Please research these ingredients and/or consult a physician before using these hair products. Additionally, if you would like the hair product without these ingredients I would be happy to oblige, just inform me. Don't worry, the hair products will still be great without these ingredients!

With some fragrance oils, there are traces of vanillin which causes discoloration over time. This is normal and should not be taken as a sign of a bad product. Additionally,since all hair products are handmade, there may be slight variations between texture, color and fragrance of each product. While I do my best to ensure that each product is uniform in each of these factors, there will be differences. Despite this, you can be assured that each product will be crafted with love and care every time.

In using Amaka Creation Natural Hair Care products you are acknowledging that you have read these policies and agree to them in every capacity. By doing so, you are relinquishing Amaka Creations Natural Hair Care from any legal responsibility,under any circumstance for the misuse of our hair products.