Bowties by Amanda Greenwood
AmandaJoHandmade's Shop Policies
Welcome to AmandaJoHandmade and thank you for reading my policies. All of the items I sell are designed and handmade by myself. All sewing is done in my home studio. I love my work and providing people with a handmade item.
I accept Pay Pal and Etsy direct Checkout. Orders will start processing when payment is received.
All custom orders are paid for in full up front. I may have to order or buy supplies. Custom orders are non-refundable and non-returnable.
Most orders ship within 2 business days, but some orders can take up to 1 week from purchase to ship. If you need it shipped by a certain date please let me know at checkout. If you need an upgrade to Priority Shipping please contact me before ordering.
All packages are shipped to the address on your Etsy account (not PayPal) and provided to me at the time the order is placed. I am not responsible to replace items shipped to the incorrect address, so please make sure your Etsy account has your current address information.
You will be e-mailed a Shipping Notification with tracking number once your order has been shipped (US orders only). All items are shipped via US Postal Service First Class Mail (2-5 business days in the US), unless Priority Shipping is requested prior to checkout.
I am happy to sell to my international friends. However, I am not responsible for orders lost, or held up in customs. International shipping can take up to 2-6 weeks depending on location (please keep this in mind when ordering or leaving negative feedback.). I have no control over how fast you will receive your package. Also, I will only place the true value on the item that I am shipping. I will not mark it as a gift. You are responsible for any taxes your country charges. I have no way of knowing what, if any, they are.
Refunds and Exchanges
Unfortunately, I can not accept returns. I will exchange bow ties for another item in my shop. If you have purchased a bow tie and are not happy, please contact me within 3 days of receiving the item with your reason for returning. I must receive the item in the same condition in which it was shipped- with no signs of stains or use. After notifying me of your return, you will have 7 days to ship the item back to me. I cannot accept any exchanges if I am not contacted after 3 days of receiving the item. I will do my best to satisfy your needs and insure that you get a beautiful, well represented handmade item.
**Return shipping is at the expense of the buyer for refunds and exchanges.**
Please be sure to read the description of items and look at all of the pictures provided before ordering to ensure that you get what you are expecting. 99% of my customer reviews are great, but I have had 1 or 2 reviews stating that the item was not what they had expected or that they received a pre-tied bow tie instead of a freestyle (self-tie). Although every bow tie and the bow tie hardware is clearly photographed and described in the description, I have still had a couple confused customers. There is an adjustable strap on every bow tie I sell. The hook & eye clasp on the freestyle bow ties is part of my design and makes it possible to remove with the bow in-tact so you won't have to repeatedly tie.
Additional Policies and FAQs
If you like something that I sell but prefer it in a different color, style, size or fabric please use Etsy conversations to contact me. Make sure to reference the item that you want to use as an example.
Custom orders can take anywhere from 2-8 weeks from the date of payment to complete, depending on the size of the order and how many other orders I am currently working on. During wedding season and holidays you may be quoted a longer turnaround time. Rush orders will require an additonal fee of 20% of the entire order.
Payment for the custom order is due prior to fabric purchases, production begins only after fabric has been chosen and approved by the buyer. I do not stock much of a fabric supply in my home studio and what fabric I do have is in limited supply. I will need to purchase fabric for most custom orders. If I can't find it locally, I will order it.
I am just one person, so please keep that in mind when ordering!
Last Updated January 14, 2015