AnaBragancaJewellery

Payment should be made at checkout, otherwise, the item will be re-listed.
In order to do your payment, you should use Etsy's direct checkout methods.
Etsy Gift Cards are also available.
If you wish, you may also pay by bank transfer. In this case, please contact me (info@anabragancajewellery.com) before you order and we will let you know the procedure to do so.
The price of the products is stipulated on the site, except for typographical error. In case of an error in the price of any product, we will contact the customer, presenting the option to confirm the order with the correct price or cancel it, with a refund.

//PACKAGING
All the items are sent by post and are properly packaged inside a paper box that has the label’s logo. In some cases, due to the dimensions of the jewellery piece, we use other packages forms nevertheless they are always packed with elegance and with the label’s logo.
All the boxes are also protected by bubble envelopes or similar to prevent any transportation damages.

//SHIPPING
All items are shipped in priority-registered mail from Portugal, or Switzerland (depending on where you live, to try to make it as quickly as possible, and sometimes to try to avoid customs delays). It is priority-registered mail to allow you to receive your purchased items faster and also so that you can be informed by email about shipping notifications and tracking information.

The shipping costs applied are the minimum for registered mail up to 250g. In case you buy more than one item and the weight does not overstep the 250g, you will be charged only one.

All items will be shipped only after payment confirmation. You will receive an email confirming that your order has been shipped to the address provided by the customer to Etsy.

If the order can not be delivered due to reasons attributed to the customer, such as wrong address, inability to make home delivery, or no pick up at the post office, we can not be responsible for any damages or costs associated with it.

If we have the item you want to buy in stock they will be sent in 1-3 business days. If not, you will be notified by Etsy of how long will it take for your order to be sent.

Usually, the delivery time is:
- Europe: 3 – 15 days business days
- Rest of the world: 10-25 business days

If you wish that we send your purchase by DHL, we might do it. Just select DHL as the shipping method. DHL guarantees that your order will arrive in 1-3 business days!

// CORONA VIRUS NOTIFICATIONS
Please bear in mind that the sooner you make your order the sooner the piece will be sent to you and consequently the sooner it will arrive at your place. The post office services are providing normal deliveries, but it’s likely some countries will experience some level of disruption during the pandemic. We hope you understand that we, Ana Bragança team, can not be held responsible in case there are some delivery delays due to post office delays. Thank you for your patience and understanding in these unprecedented times.

// TAXES
At all times, international buyers are responsible for customs fees or taxes that the destination country may apply to packages sent from Portugal or Switzerland.

Please do not hesitate to raise all the questions that you want before you order and the item is shipped. We will try to describe the product as the most accurate we can. In some cases, we can even send you more pictures of the jewelry items.

Please beware that the colors presented on the photos are as close as possible to reality, but due to the material and monitor characteristics, it's natural that you find some small differences.

In case you are not happy or have any problem when you receive your order, just let us know before considering yourself unsatisfied. Let's try to work it our together.

We respect the privacy of all our customers and appreciate the trust you place in us. In this Privacy Policy, we explain who we are, for what purposes we may use your data, how we treat it, with whom we share it, how long we keep it, and how to contact us and exercise our rights.

Your data will be processed by Ana Filipa Marques Bragança de Oliveira NIF: 202257738, with headquarters at Rua São João Bosco 145, 4100-451 Porto Porto; Portugal. I am an individual company so I am responsible for the processing of personal data in compliance with the General Regulation on Data Protection.

1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, phone number, and email address.

The information that you provide us is intended only to provide you with a service more suited to your characteristics and needs. As such, and for the purposes of delivering orders, payments, and customer support contacts, we hereby inform you that your contact information and address will be passed on to payment companies by Etsy, and to carriers and subcontracted service providers, by us, to carry out our service.

2 - CONSENT

How do we get your consent?

When you provide us with your personal information to complete a transaction, such as your credit card, place an order, arrange a delivery, or return a purchase, you are agreeing to our collection and use of personal information only for these specific purposes.

If we ask for your personal information for a secondary reason, such as marketing, we ask for your consent, where you will have the opportunity not to agree that we use your information for these purposes.

3 - DISCLOSURE

We may disclose your personal information if we are required by law or if you violate our Terms of Service.

4 - ETSY STORE

Our store is hosted at ETSY therefore please bear in mind you to read and agree with Etsy privacy policies: https://www.etsy.com/legal