AnadinCrafts

Refunds are given upon return, if the item is not as described.

THIS RIGHT DOES NOT EXTEND TO CUSTOM MADE PRODUCTS: (Custom made products are classed as items made to a specific size/measurement provided by the customer)

I can not accept returns if -

1. Item has been obviously worn/used: dirt marks, body odour, hairs, dandruff etc.
2. Damaged item: ripped, torn, stretched or, marked.
3. Contaminated with household smells: smoke, cooking or animals (PVC is porous and absorbs smells )
4. Other reasons of Health and Hygiene.
5. Underwear (cannot be returned)

Please contact me within 14 days of receipt of the item and must be returned within 30 days of receiving the delivery, unworn & packed as received, I reserve the right to deduct costs if your item is not returned in its original state as received.
The buyer is responsible for all return shipping costs.

Should you make a mistake with a purchase, you may cancel within 24hrs.

PLEASE REFER TO MY SHOP ANNOUNCEMENT ON MY HOMEPAGE FOR UPDATED DETAILS REGARDING DELIVERY'S DURING THE HEALTH CRISIS.

Customs and import taxes:

Buyers are responsible for any Customs Fee's and or Import Taxes, VAT, GST etc. that may apply, in your individual country when purchasing/importing from the from the United Kingdom.
If an item is returned to me due to non-payment of fee's I will refund fully minus the original shipping cost.

All items are carefully packed discreetly. Items will be folded for transit.

I will always combine postage if more than 1 item is purchased and will refund any over payment on postage upon dispatch.

I ship to the address that you provide, please make sure it is correct. If you item is returned to me because the address is incorrect, buyer is responsible for any additional shipping costs.

I am unable to send to Foreign PO Box addresses. If you do require a delivery to a PO Box outside of the UK, I will send by standard International post which is not traceable, therefore I will not accept any responsibility for the delivery and I will not be liable if the parcel is lost.

Most orders are sent as standard International shipping to Europe, (5-14 working days) & International tracked/signed for delivery to all other countries (7-21 working days) There can be delays during National & International Holidays etc.
(Please Note: the date given by Etsy is the latest dispatch date, not the delivery date)

Lost packages: please contact me as soon as possible to help with lost packages. Please be patient as I go through the steps to locate/refund/or resend for a lost package. It will take a few days.
Packages stolen from a buyers delivery area might require filling a police report that you will be required to sign.

No refunds or replacement may not occur until this has been signed if required.

Items damaged in shipping- I can help you with items damaged in shipping- PLEASE KEEP ITEM AND PACKAGING. I am required to send a photo of packaging or broken item to file an insurance claim. I cannot refund or resend without this, there are no exceptions.

Buyers are responsible for any Customs Fee's and or Import Taxes, GST etc. that may apply in your individual country when purchasing from the United Kingdom.

WARNING:
California (US) Residents : Proposition 65

PRIVACY POLICY

To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
You may also choose to provide me with additional personal information (for a custom order of clothing, for example), if you contact me directly.


USING YOUR DATA

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


DATA SHARING AND DISCLOSURE

Information about my customers is crucial for my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Reliable service providers such as national postal service or couriers. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if it is necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Your personal information is not transferred outside of the EU.


DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.


YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information, such as the right to ask to access, change, restrict or delete your stored data.


HOW TO CONTACT ME

For purposes of EU data protection law, I, Brigita R., am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy conversations or at anadincrafts [!at] gmail.com