Refunds are given if the item is not as described.

If you receive an item that doesn't suit, then I can offer a refund upon return, unworn in its original packaging, minus 10% and the original postage costs.

This right does not extend to custom-made products.

(EU Directive on Consumer Rights 2014) www.etsy.com/help/article/5452

I can not accept returns if -

1. Item has been obviously worn/used: dirt marks, body odour, hairs, dandruff etc.
2. Damaged item: ripped, torn, stretched or, marked.
3. Contaminated with household smells: smoke, cooking or animals (PVC is porous and absorbs smells )
4. Other reasons of Health and Hygiene.
5. Underwear (cannot be returned)

Please contact me within 7 days of receipt of the item and must be returned within 14 days of receiving the delivery, packed as received.

The buyer is responsible for paying return shipping costs

Should you make a mistake with a purchase, you may cancel within 24hrs.

Most items are made to order & usually dispatched within 4-7 working days, although this can change depending on work load.

All items are carefully packed discreetly. Please note items will be folded for transit.

I will always combine postage if more than 1 item is purchased and will refund any over payment on postage upon dispatch.

I use standard International shipping to Europe, (4-10 working days) & International signed for delivery to all other International countries (7-14 working days).

Please be aware I am unable to be held responsible for any delays by your individual countries CUSTOMS Clearance.

Feedback is an important aspect of the Etsy marketplace experience, and one that helps build trust between buyers and sellers. I will do everything possible to ensure that your transaction with me is a positive experience, and hope that in return you will leave positive feedback for me to help other buyers make informed decisions and enjoy the same service I provide. If for any reason you have cause for complaint, please first of all contact me directly with your concerns and I will do my very best to rectify the problem and leave you satisfied.

PRIVACY POLICY

To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
You may also choose to provide me with additional personal information (for a custom order of clothing, for example), if you contact me directly.


USING YOUR DATA

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


DATA SHARING AND DISCLOSURE

Information about my customers is crucial for my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Reliable service providers such as national postal service or couriers. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if it is necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Your personal information is not transferred outside of the EU.


DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.


YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information, such as the right to ask to access, change, restrict or delete your stored data.


HOW TO CONTACT ME

For purposes of EU data protection law, I, Brigita R., am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy conversations or at anadincrafts [!at] ono.com.