AnastasiaMarieShop

If you choose to return or exchange your order for any reason, contact Anastasia Marie first to get any questions or concerns answered.

• Claims for any damaged, incorrect, or missing goods MUST be made within five (5) days of your delivery date. No exceptions.

• Unlike most ribbon shops, I do offer returns, but due to the nature of these items, I have a very short window for return.

Should you simply change your mind once receiving the item(s), contact Anastasia Marie to approve your return and the item(s) must be returned (postmarked) in PERFECT condition within 7 days of your delivery date. Buyer pays return shipping, unless otherwise agreed.

Any items shipped back after this window will NOT be accepted. If you mail them after seven days, you will be sent a message rejecting the return once received and you must pay shipping if you want them returned back to you.

Any items returned NOT in perfect condition will be rejected.

• If your project is color-sensitive, please order a sample. Colors are depicted as accurately as possible, but as lighting, monitor/screen calibrations, and/or how each individual interprets a color may alter appearances—should you choose to return—free return shipping is not provided. Samples are available for this reason.

• Amount paid for original shipping is not refundable.

If your order included free shipping, the amount paid to ship your order will be deducted from the return amount.

If you request a return and the refund amount results in your order total falling below $35 when your order shipped free with the "free shipping promotion" initially, the amount paid to ship your order will be deducted from the return amount.

Listing fees may also be deducted, which is currently $0.20 per item.

• Refund of returned merchandise is returned to you via the original payment method once the order is received and inspected. This can a few days to process after return is received.

• Refunds will not be given for any missing or delayed packages. Once the package is in the postal system, it is the carrier's responsibility to deliver the package on time.

• Returns are not valid on used products.

• If your package is unclaimed, refused, or unable to be forwarded, all Etsy fees and shipping fees will be deducted from your return amount.

• Unfortunately, custom orders cannot be returned/refunded unless otherwise agreed. This includes any bulk or special orders placed via a private listing. In some cases, a return may be accepted if the item is able to be listed in the Shop. A 15% restocking fee may apply depending on how large the custom order was.

• Should you change your mind regarding your order, cancellations are only accepted if you request a cancellation within 12 hours of purchase if the order has not been packaged and marked as shipped.

Enjoy FREE SHIPPING on all domestic orders of USD $35.00 or more!

US SHIPPING:

• Your order will be shipped to you via USPS or FedEx.
• Upgrades to faster shipping are available in the cart at checkout.
• Orders over $200 may require signature delivery. Orders over $500 will require signature for delivery.

INTERNATIONAL SALES + SHIPPING:

• International sales are welcome!

• All packages are shipped USPS, unless otherwise stated or agreed upon. You will be provided with a customs form number upon shipment.

• Please keep in mind that your order might clear customs really fast, or your country might hold onto it for a while. Delivery dates may range from a few days to over a month.

• International shipping can be risky since the package does not get delivered by the US Postal Service but by your country's postal service. Once the package leaves US soil, missing or delayed packages are not the responsibility of Anastasia Marie. If you choose to shop and ship internationally, you are agreeing to take the shipping risk upon yourself.

• Extra custom fees that your country requires in order to deliver the items are not payable by Anastasia Marie.