AnatoliaDreams' Shop Policies
Welcome to AnatoliaDreams
I hope you enjoyed the shop! If you want to convo for any question, including just to say "Hi", that makes me very happy so please don't hesitate to contact :)
All items are made in a NON-SMOKE and non-pet HOME with love and extreme care.
I currently accept PayPal payments.
***You do not have to have a Paypal account to pay with your visa/mastercard through paypal. Click the payment button and it will give you the option to pay with credit card without signing up for a Paypal account.
***To see how you can pay with credit card through Paypal without a Paypal account (or sign up for a PayPal account and pay with PayPal), here's the guide from Etsy:
Payments not received within 48 hours will be considered non-payments and your item will not be on hold and will be available to other customers.
IF YOU CAN'T MAKE AN INSTANT PAYMENT FOR SOME REASON, PLEASE LET ME KNOW BY SENDING A MESSAGE AND I WILL GLADLY RESERVE AN ITEM FOR YOU UPON REQUEST ON A TIME FRAME WE AGREE.
Please allow 1 week for knitting and packaging prior to shipping. Actual shipping times change according to location and all items are shipped from Turkey/Istanbul. Keep in mind that larger or more detailed pieces may take longer to make. . I will contact you via e-mail if the project takes more than 1 week to complete.
I am quite happy to ship anywhere in the world.
Post offices are closed for Turkish Holidays and on the weekend. Items are shipped with registered Turkish Postal Service (PTT) and shipping is within 2 weekdays after payment confirmation. (Please Note: 2 weekdays excluding national holidays. If it's a holiday in a weekday when the state offices are closed, you will be informed about that and your item will be shipped as soon as the holiday is over.)
*International shipping takes 7-10 days for Europe, 14-18 days for USA and Canada, 20-30 days for the rest of the world.
*Your Etsy address should match with your Paypal address. Please check both before buying. I will convo you if they are not matching.
All items are shipped using PTT (Turkish Postal Service) and I will contact you with the shipping date and a tracking number. You can follow your item's journey from this website.
I’ll also appreciate it if you let me know when you have received the item. This is not necessary, but it helps me better judge shipping times in the future.
If your item is lost due to incorrect address I will not be able to reship a replacement item or refund the cost. Please check your current information with Etsy and Palpal before you order. If an item is returned to me for similar reasons, you may choose to cancel the order or change your address and pay for a new shipment.
If your item is a gift I would be happy to send it directly to his or her door, but again be sure about the address and mention it in "notes to seller" I will confirm with you before I ship. Gift packages are $5.
The items are always wrapped safely with bubble wrap. If you want a special packing as a gift, I wil charge you $5. But please let me know the address that you wanna sent. If you want, I can write a note from you :)
Refunds and Exchanges
It is very important for me that you are as happy when you opened your package as the moment you purchased it ! I stand by my items and I am giving exact sizes and colors in the descriptions and photos. But still, if you’re unsatisfied with your purchase, you can contact me in 7 days and after sending the item back to me, I will refund your purchased cost except the shipping cost of the item while purchasing. The buyers pay the shipping costs.
I quality check each item myself before shipping and my goal is your happiness, but sometimes things just aren’t what you thought or maybe it was damaged during shipping. Whatever the reason…If you are unhappy with the item you have purchased, please contact me as soon as possible. We will accept exchanges if needed (but, if the item is damaged due to use or if it is washed I will not be able to refund or exchange it), buyer pays all shipping costs. I like to give quick and honest feedback, so I’ll ask you to do the same. Each order is unique and I will work together with you on a case by case basis.
****If your package arrives damaged, within 7 days you are required to send a photo of the damaged item first and then send the item back.
*The purchased price will be refunded via Paypal.
*All returned items must be received in the same condition they were sent.
*Customized items are a final sale. Please see “Custom Orders” topic in “Additional Policies” section
Additional Policies and FAQs
Gift-wrapping is also available for $5.
I make wholesale. Just convo me to learn about material/yarn availability and wholesale prices.
Custom orders are welcomed depending on the material/yarn availability so please convo me.
Half of the price is required upfront and the remaining half with shipping price upon completion.
Once your creation is complete you will recieve a photograph of it via email. Upon approval of the design, the item will be listed reserved with your name and remainig half of the payment will be due and your creation will be sent to you!
I will gladly reserve an item for you upon request on a time frame we agreed. If no payment is made within that time frame, the item will be removed from reserve and available in my shop to other customers.
I would love to have your feedback. Please let me know about your ideas by leaving a feedback after you received your package.
Last Updated May 5, 2012