AnchorandSalt

Since digital products are not returnable, they are also NON-REFUNDABLE once they have been received or once the customization process has begun.

A refund may be granted if it is requested *within 24 hours of purchase* and if one of the following conditions is met:

☛ FOR CUSTOMIZABLE DESIGNS: A refund may be granted if no work has begun on the order for which a refund has been requested.

☛ FOR INSTANT DOWNLOAD DESIGNS: A refund may be granted if the files have not already been downloaded from Etsy *or* if multiple copies of the exact same listing were purchased in error.

UNDER ABSOLUTELY NO CIRCUMSTANCES will a refund be issued on a design that has already been received, in proof or final form, whether by instant download, by Etsy message or by email.

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I accept PayPal and all major credit cards.

Please be aware that ALL ITEMS sold in my shop are DIGITAL in nature. You will never receive a physical product and nothing will ever be shipped to you. You will receive all printable files via instant download, email or message on Etsy.

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❖ CUSTOMIZED DESIGNS ❖

You should receive your customized design within 1-2 business days (excluding weekends and US federal holidays). If your design requires proofing, you will receive your first proof within this time frame. Subsequent proofs and final printable files will be sent to you within one business day of your written approval or request for changes.

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❖ INSTANT DOWNLOADS ❖

Items available for immediate download can be downloaded straight off of Etsy. Simply click on your profile image in the upper righthand corner of your screen and select "Purchases & Reviews" from the dropdown menu.

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Anchor and Salt retains the copyright to all designs sold in this shop.

By purchasing an item from this shop, you agree to the Terms of Use and all other policies as listed here and in the FAQ section.

These terms apply whether or not the design has been altered. If you have any questions about using your files, please send me a message before you make your purchase.

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>> TERMS OF USE: Digital Paper & Clip Art <<

ALLOWED:
☛ Use elements for personal use and small business commercial purposes.
☛ Sell designs of your own creation that include the use of these elements, whether digital or printed, as long your design includes additional design elements (such as text) and as long as the elements CANNOT be extracted.
☛ Use elements to create banners, logos, stationary or other marketing or business-related designs.

PROHIBITED:
☛ Claim these elements as your own design.
☛ Sell these elements as is; whether individually, in a digital paper pack, scrapbook elements kit, printed scrapbook papers, printed clip art or anything similar.
☛ Sell any design made with these elements as a commercial use item.
☛ Use these elements for mass commercial production.


>> TERMS OF USE: All Other Designs <<

ALLOWED:
☛ Use these files for any personal use.
☛ Print these designs and give them as printed gifts.
☛ Share personalized cards and invitations electronically.

PROHIBITED:
☛ Post, share, sell, give away or redistribute IN ANY WAY unpersonalized items (such as banner or art files).
☛ Sell any of these designs as a digital or printed product.

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>> CUSTOMIZATION: Turnaround Time <<

All information necessary for the customization of a design should be included in the Notes to Seller section of the order or sent in an Etsy message immediately following purchase. Please never send this information by regular email.

The 1-2 business day turnaround time for customized designs begins once I receive all of the information and photographs necessary to complete your design, regardless of when the purchase was made.

The 1-2 business day turnaround time does NOT guarantee work on weekends or US federal holidays. I may choose to complete work on select weekends, but it is never guaranteed. Message me if you have concerns about time constraints.


>> CUSTOMIZATION: Proofing <<

I strive to provide proofs as quickly as possible and will process orders in the order in which they are purchased. If you require a rush, message me PRIOR to purchasing. Do NOT leave a message in the Notes to Seller section requiring that your order be finished by a specific date without prior approval.

Please reply to proofs in a timely manner. I am very flexible and happy to work with your timeframe, as long as you communicate with me frequently. I don't want you to feel rushed! However, excessive lapses in communication regarding proofs may result in final printable files being sent to you at my discretion, regardless of proof status, and your order will be considered complete. I will send reminders via Etsy messages before doing so.


>> CUSTOMIZATION: Color, Sizing & Formatting <<

INSTANT DOWNLOAD LISTINGS: If you want any alterations on a design that is available for instant download, do NOT purchase it. Send me a convo and I will give you a price quote and create a custom listing for you.

All files are formatted as JPG or PDF (or both). Instant download listings will list the format of the design that you are buying. By purchasing an instant download, you understand that no formatting changes will be made without an additional fee.

CUSTOM DESIGN LISTINGS: I can change the cropping, coloring or final file format on almost any custom design. If you are unsure if the customization that you want is covered in the listing amount, feel free to send me a convo before purchasing.

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>> PRINTING: Color Correction <<

Please be aware that all computer monitors display color differently and that all printers print color a little differently. I do my best to provide you with the highest quality color in all of my designs, however, I cannot take responsibility for faulty monitors or printers.

I am happy to make minor color changes based on preference before an order has begun the customization process, but there will be an additional fee for complicated or excessive adjustments to color.


>> PRINTING: Troubleshooting <<

There are many reasons why your design may not be printing and almost all of them can be solved by troubleshooting your computer or the program you're using. It likely has nothing to do with the actual file(s).

If you purchased a design that consists of multiple files, they will be in ZIP format. You will need to extract your files before printing. Not doing so is the most common reason for print failure.

If you are trying to print a JPG or PDF file and are still experiencing errors, make sure that your program is equipped to read such file formats.

If you are receiving an error that says that your file is corrupted, I can fix that. Contact me and I will rectify it immediately.

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I love getting feedback from my clients!

If I have earned a five-star review from you, please take a few moments to leave your comments. If you feel that I have not earned it, please contact me before leaving your review so that I can correct the situation immediately. Thank you!

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