Artisan jewelry inspired by the past.
AncientArchiveDesign's Shop Policies
Refunds and Exchanges
If you are not completely satisfied with your purchase, we are happy to offer a refund on the cost of the item purchased less a 10% restocking fee or exchange on any items within 7 days of your receipt of your purchase.
Please note that returns are not accepted after 7 days. Please contact us through Etsy to let us know you would like to request a return.
Buyer is responsible for return shipping. There is no refund on shipping/handling charges.
When returning your package, please include the following:
1) Unworn item(s) in its original condition
2) A copy of the original invoice
3) The reason for your return
Please ship your return to:
Ancient Archive Designs
38 Seymour St
Auburn Ny 13021
Please use an appropriate packaging to make your return. The customer is responsible for purchasing delivery confirmation to provide a record of your return. We are not responsible for lost or items damaged during shipping. If the item does not make it back to us, no refund nor exchange will be given.
If you receive a damaged product, please let us know within 7 days of receiving the product to be eligible for a no-charge repair.
Repairs are subject to availability of materials/type of materials and degree of repair. Please email us with your problem and we will notify you whether repair is possible and what fees your repair may incur if any. All decisions are final.
Crediting Your Returns
Please allow 10-14 days for your refund to be processed. There is no refund on Shipping/Handling on returned merchandise.
If you have any questions regarding our return policy and repair policy, please feel free to contact us through this shop.
Last Updated November 11, 2012