No refunds with ordering digital items. Make sure you are capable to work with the file (PDF or Cutting File for Silhouette Studio) before ordering a digital file. Also make sure you know how to properly print PDF Files for your Planner or know how to operate your Printers & Cutting Machines. I have Instructional Videos availabe that go with my Digital Files which should help you, but I can't give personal 1:1 help with technical issues occuring on your side.

If you are unsatisfied with your order please make sure to contact me immediately after you receive your item(s) and I will try my best to resolve any issues that might occur.

All digital items include the sales tax that applies to your country / the country of the customer (due to new EU VAT regulations). Prices for digital items may vary slightly because of this TAX Rule.

Shipping Details:
All physical items will be mailed with Standard Mail (Deutsche Post/DHL).

IF you want your Order to ship with registered Mail providing a Tracking Number, please choose that Option (Shipping Update - registered Mail) for an additional 3.50 €. If you do NOT add this Option please understand that after handing the Mail over to the Postal Service I can not give you detailed Information on when to expect your Shipped Parcel and I do not take responsibility for missing / delayed Parcels.

Processing Time:
All orders of physical items will be shipped within 3-5 businessdays after payment received, unless otherwise noted with the Item. Once I hand the items to the Post Office I'm not responsible for postal running times. Depending on your Location it might take between 3 Days and up to 2-4 weeks for your order to arrive (shipping from Germany).

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Please make sure that Colors on your Computer Screen might be slightly different from original colors of physical products or of the colors that might come out of your printer when printing digital files. Every screen shows colors, brightness, saturation etc. slightly different, so make sure to keep that in mind.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Germany and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me
For purposes of EU data protection law, I, Andrea Gomoll, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kontakt [!at] gomoll-design.de. Alternately, you may mail me at:

Andrea Gomoll, Dallgower Str. 10-14, 14612 Falkensee, Germany

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.