AndrewHeath

Andrew Heath Design & Illustration

Lexington, Kentucky | 5779 Sales

AndrewHeath

Andrew Heath Design & Illustration

Lexington, Kentucky 5779 Sales On Etsy since 2011

5 out of 5 stars (1083)

Announcement   ** All orders placed on or after 1/12/19 will be shipped on 1/23/19**

Announcement

Last updated on Jan 12, 2019

** All orders placed on or after 1/12/19 will be shipped on 1/23/19**

Andrew Heath

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Andrew Heath

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Reviews

Average item review
5 out of 5 stars
(1083)
See reviews that mention:
quality 136 shipping 237 customer service 75
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Shop policies

Last updated on May 24, 2016
Welcome! Be sure to check out my website at www.andrew-heath.com!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
- DAMAGED OR MISSING ORDERS -

• If you receive your item and it is damaged, please message me asap. Be sure to include a picture of said damage to the print as well as a picture of the shipping tube. I will promptly replace the item, free of charge, but cannot do so if you do not supply the images.

• If your order never arrives, please message me asap. Sometimes packages get lost by the Post Office and I will work with you as best as possible to locate it based on the USPS Tracking information. If the tracking says it delivered, but you're still missing it, please contact your local Post Office and supply them with the tracking information.

- RETURNS -

• If you are unhappy with your item, you can return it within 14 days with the return shipping costs paid by you. Item has to be in mint condition. Once the item is returned a refund, minus the original shipping costs, will be made.
Payment
Payments can be made via PayPal or Credit Card.
Shipping
- SHIPPING -

• Please allow 2 to 5 business days for items to ship. This does not include Saturdays and Sundays.

• Please allow 3-5 days for items to arrive once shipped. If the items take longer than this, please contact me asap. International orders, please add 5 more days for arrival.

• All orders will be shipped USPS First Class unless otherwise noted in listing.

• All orders will come with a tracking number.


- PACKING -

• Prints are rolled in a plastic sleeve and then shipped in a hard kraft mailing tube.

• Pins are packed in a plastic bag and then shipped in a small bubble mailer.

• Books are wrapped in bubble wrap and then shipped in a cardboard box.


- RETURNED ORDERS -

• If your package is returned to me due to a bad or wrong address, I will notify you asap. You can either cancel the order and have the print costs refunded (not shipping costs) or you can pay to have the package sent again. I am not responsible for customers supplying the wrong address when ordering.


- HOLIDAYS -

• During the holidays (November & December), the Post Office gets very busy. This can sometimes cause delays. Please keep this in mind when ordering. Sometimes packages can take up to 2 weeks to arrive. If you're tracking number shows up as not being regularly updated, this means there is a delay. Please be patient - Your package will arrive.
Additional policies and FAQs
- WHOLESALE -

• Interested in carrying some of my work? Please visit my website at www.andrew-heath.com and shoot me an email!