AndromedaEnterprises' Shop Policies
Here at Andromeda Enterprises, I am mostly influenced by nature's intricate patterns, and it’s many forms of beauty. Hopefully, you too can appreciate the many gifts of Mother Earth.
I accept Paypal, credit cards through direct checkout, and etsy gift cards.
I ship first class so, in the continental United States, an item should be received approximately within one week (usually 3-4 days) of placing the order.
Also, do consider allowing extra time during holidays.
If you wish priority mail (1-2) days in the US), please contact before your purchase so I can make a custom listing.
I use post office tracking in the United States. The tracking number also allows for estimates of arrival time. It is the buyer's responsibility to follow up on the tracking and provide a secure and current location for delivery. Generally the post office does an amazing job, but the buyer must participate to ensure a safe and happy delivery.
As per Etsy policies, if your package is listed with the tracking as having been delivered, even if the buyer disputes this, the package is still considered delivered. If the buyer disputes this status, it is up to the buyer to contact me and the post office. This must be in a timely manner (within 2 days of delivery date) by phone or email for the carrier to possibly remember anything, and so that I can look out for its possible return. Tracking can be found on the order receipt on the buyer's account page. Please contact me for any help finding the tracking.
Internationally, I ship first class, so it generally takes a week to ten days.
If you would prefer parcel post (2-4 weeks) which is a lot cheaper; please contact me.
I use new, upcycled and recycled products for my packaging. I don't use plastic or styrofoam, so everything is recyclable.
Because I prefer to remain paperless whenever possible, and a copy is a available on everyone's etsy account: I only include invoices for supplies. A lot of my sales are gifts and it's pretty tacky to get a gift with the price tag on it.
If you would like a printed receipt, please let me know at time of purchase.
Refunds and Exchanges
I will repair, replace any product damaged by normal wear and tear within a year's time of purchase; and return it, for free. Usually, I can repair most minor damage for free, or a small fee, plus shipping, after that.
In order to return a purchase, It must be postmarked no later than two weeks after the date of receipt in order to receive a refund. Postage is included in the refund.
Additional Policies and FAQs
For most custom orders, approximately half payment is required at time of order, and the rest due upon completion. I send pictures of the item first to make sure the customer is satisfied. I will do my best to meet all requests.
My name is Ann Beal (Andromeda).
I live at:
1102 Olympia Ave. N. E. #3
Olympia WA 98506
email me at: androment58 [!at] yahoo.com
Tax ID# 602 294 691
Last Updated February 3, 2015