AngelQ's Shop Policies
NEW! Low Shipping Costs! Includes tracking for domestic destinations.
For a smooth transaction, please Read ALL of Shop Policies for very important information regarding Payment, Shipping, Customs Regulations for International Orders, etc., and contact me through 'Etsy Conversations' if you have any questions or special requests BEFORE making your purchase.
All communications should be made through 'Etsy Conversations' to avoid them ending up in my SPAM box.
I am a one-woman show offering original jewelry and accessory designs and am constantly working hard to ensure you have a positive experience in my shop. If you encounter ANY problems with your order (I am only human, after all), PLEASE be kind and communicate any issues before leaving any negative/neutral feedback. I am more than willing to work with you, but I need to know what the problem is before I can help you come to a resolution. I take pride in my creations and my services in this shop and I want to ensure you are happy with your experience here. Etsy is a respectful venue for both Buyers AND Sellers.
©AngelQ Expressions Designs. All Rights Reserved.
All Jewelry & Accessories are Original Designs and the Intellectual and Creative Property of AngelQ Expressions. Item descriptions, as well as all content found in this shop, fall under the copyright law and should not be copied in part or whole, without consent.
All One-of-a-Kind (OOAK) designs are sold as described and cannot be altered in any way.
Some jewelry and accessories are fan-inspired works. Supernatural, Harry Potter, Game of Thrones, and the like belong to their respective creators. AngelQ Expressions owns rights to the designs only.
CUSTOM & RESERVED ORDERS:
Custom Orders must be purchased within three (3) days of it being listed in my shop. No prepayment is required for items where materials are readily available. If you are interested in a Custom Order, please contact me through 'Etsy Conversations' to find out just what my Muse can conjure up for you!
If you would like to RESERVE an item, I will be more than happy to place it on hold for up to 3 days. If the item is not purchased within this time frame, it will be taken off hold and be made available to other Buyers. If you need special arrangements, please contact me for assistance.
PRICE QUOTES for Custom Orders are valid for three (3) days. Please keep in mind that I am a small business with a limited supply of materials. If I do not hear from you to confirm a Custom Order request, materials may be used for other pieces.
The item in the photo is the one that you will be receiving, so please review carefully before purchasing anything. Stock photos are only used for destash supplies with multiple quantities and body products that are made to order. If you have ANY questions about items, please convo me prior to purchasing.
I do occasionally burn incense and/or sage to cleanse my work space and for spiritual creativity. Please keep this in mind if you have any sensitivities to these particular items when ordering.
All orders are to be paid immediately through Direct Check Out or PayPal. If you need any assistance with the payment process, please contact me beforehand and I will do my best to help you in any way that I can.
Your order will be processed and packaged once authorization has been received by Etsy that your payment has been cleared. E-checks may take anywhere from 3-7 days or longer to clear from PayPal. Your order will not be shipped until payment has been approved by your bank.
All major credit cards and debit cards, as well as Etsy gift cards, are accepted using the Direct Check Out option or through PayPal.
CALIFORNIA RESIDENTS will be charged 7.63% sales tax. Thank You Very Much!
All orders are shipped within 48-72 hours of receipt of payment (excluding Sundays & Holidays) via USPS First Class Mail, unless otherwise specified. All orders are shipped directly from the Post Office. Due to my work schedule, I am unable to ship out orders on the daily basis or accommodate any overnight requests. I occasionally ship out orders on Saturdays, if I am able. If you would like your order shipped Priority Mail, an additional $4 will be added to the shipping charge. Please contact me to request Priority Mail BEFORE purchasing your item, so I can add the necessary changes to the shipping charge. Delivery confirmation (for US Orders Only), postage materials, and handling charges are included in the shipping costs.
International Orders may take anywhere from a few days to several weeks from shipping date to arrive, depending on the destination and the country's Customs Regulations. A US Customs Declarations Number will be given via 'Etsy Conversations' to Buyer when your item has officially been mailed, which is to verify that your package has been shipped. If you do not receive one upon shipping notification, please contact me. No tracking or delivery confirmation service is available for International Orders. If you have any questions regarding Customs and/or delivery times, please contact your country's Postal Department directly for assistance. Please keep in mind that shop is NOT responsible if your order is lost, stolen, damaged in transit, or held up in Customs in the country of destination. I really have no control over your package once it is in the hands of the US Postal Service (Really!). Insurance is recommended (but not required) to safeguard against instances such as these. If you would like to add insurance, please contact me prior to purchasing your item, so I can include the appropriate costs in the transaction. Buyer is solely responsible for any and all Custom Policies( including duties, fees, etc.) for shipping to their country. Buyer is also solely responsible for filing Insurance Claims, if they purchase insurance and package does not arrive. By purchasing items from my shop, you are confirming that you read my Shop Policies in its entirety and are in agreement with these terms. If you do not agree to all of these terms, please do not purchase items from my shop.
SHIPPING TO SPAIN & ITALY:
*SALT VIAL JEWELRY CANNOT BE SHIPPED TO ITALY DUE TO CUSTOMS REGULATIONS. For detailed information please visit the US Postal Service Site:
There have been many instances where Etsy orders to these destinations did NOT arrive. PLEASE convo me in 45 business days from date of shipment (excluding holidays & Sundays) if you live in these countries and have not received your order. Communication is essential, especially for International Orders, because Delivery Confirmation is not available.
PLEASE make sure the address on your Etsy receipt is accurate, because this is the information I use to ship out your order. If your Etsy address and PayPal address are NOT the same, there may be a delay(or even a cancellation) of the order, depending on the circumstance. These are done on the case by case basis.
Refunds and Exchanges
AngelQ Expressions is not responsible for any lost, stolen, or damaged items once they are in the hands of the US Postal Service and no refunds will be given for such instances. Insurance is highly recommended to safeguard against matters such as these. If, however, you do encounter a problem with your order, please contact me as soon as possible to relay your concerns. I am more than willing to work with you, but I need to know your issues to help come to a resolution. Your positive experience is very important to me as an artist and business owner, so please give me the opportunity to work with you before you leave any neutral/negative feedback.
*If you would like to purchase insurance, please convo me prior to your purchase, so that I can get you an accurate quote for shipping/insurance.
LOVE your Jewelry!
Please be advised of the following: Any kind of plated jewelry(silver-plated, gold-plated, and the like) are not intended for exposure to water(or other elements), as it may ruin the finish. When not in use, place jewelry in a covered container to keep its integrity, as all jewelry will tarnish over time if not cared for properly.
Please use pieces for their intended purposes, treat them kindly, and you will have jewelry that will make you happy for a very long time.
Once feedback is left from both parties, the transaction is considered completed and no refunds and/or exchanges will be given after this instance. If you do not agree with ALL of the terms listed in my shop policies, please do not purchase any items from my shop. Thank you very much :)
Additional Policies and FAQs
If you have any special requests (different chain length or style, changing out a charm, etc.), please convo me BEFORE placing your order to ensure that this can be done. In some instances, an additional charge may apply. Once order has been placed, I will not be able to make any changes.
For Herbal and/or Salt Vial Necklaces: Please do NOT ingest the contents or use them for anything other than their intended purpose. Herbs, salts, and oils should always be handled with care. These necklaces are created with good intentions and for entertainment purposes only. Please use common sense.
©AngelQ Expressions Designs. All Rights Reserved.
*Some jewelry and accessories are fan-inspired works. Supernatural, Harry Potter, Game of Thrones, and the like belong to their respective creators. AngelQ Expressions owns rights to the designs only.
Stones, Symbols, and Salt Properties are for informational and entertainment purposes only. Shop does not guarantee metaphysical intentions. All designs found at AngelQ Expressions are made with lots of Love, Creativity, and Good Vibes. Peace ☮
Last Updated June 2, 2015