ElvenChild on Jan 4, 2016
Item is ok. It doesn't diffuse oil aroma as much as I thought it would. Seller shipped fast.
scotyjock on Dec 16, 2015
This is an amazing and wonderful cup. I love it - and Angela is a fantastic woman to buy from. Fantastic seller - so very generous and kind. Highly recommended to all buyers. Thank you so very much for your kindness.
**Orders are scheduled as payment is made and filled in the order in which they are received.
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
• Reserved listings will be removed if purchase is not made within 2 days.
• Unpaid transactions will be canceled after 24 hours, unless otherwise discussed.
• Money order payments not received will be canceled after 2 months max.
• Orders will not be shipped until payment is received.
• Orders are completed in the order that they are received (paid).
Every package will be mailed USPS parcel post and or priority mail and will vary in price according to size and weight. Flat rate boxes will be used with custom letters, but hardly ever fit the size of my pottery.
Due to the weight of pottery, shipping will be done the cheapest way possible for the buyer, which may require items to be shipped in separate boxes for multiple purchases due to weight restrictions. If you have questions about anything, please contact me.
******International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility, and I will NOT be listing item as a 'gift' instead of 'merchandise' to avoid customs duties. Etsy's site does not allow it, and more importantly, it is considered customs fraud. Please be understanding of this when leaving feedback.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
I will gladly calculate shipping charges per order if you prefer!
Refunds and Exchanges
In the event of a defective item, please notify me via email — I will refund you or happily ship you a replacement piece. Shipping charges will be refunded, but in the event of a return the buyer must cover return shipping. Refunds will only go through after item has been returned.
In the event of an item damaged during shipment, please email me a photo quickly after receiving the package to obtain a replacement or refund. I will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence. I want you to be satisfied with your purchase — please contact me with any questions or concerns related to your purchase and I will do my very best to resolve it.
*** I will replace ANY broken items within one year of the sale (a photo of the broken item must be sent to me) if the customer will agree to pay shipping cost. ***
Additional policies and FAQs
I use earth-friendly packing peanuts whenever possible and double walled cardboard to ship your items. I must use brand new boxes, bubble wrap and bubble envelopes from time to time. Please consider re-using your shipping supplies to mail your own gifts in! I ship this way so that your items will arrive unbroken. I feel that it's important for safe arrival!
I am happy to do custom orders for you. Please note that it may take up to 6 weeks for a custom order to be finished and shipped. Reason? I need to fill my kiln with wares in order for it to be cost effective for you and for me. Of course sometimes it may only take 2-3 weeks for an order. It all depends on my firing schedule and how long items take to dry. Please note: if you want something specific that you see in my store, but in a different glaze that I already showcase in my shop, the dimensions may differ slightly. Multiples of an item (ex: 4 bowls) may differ slightly in size and shape.
But always contact me and I will answer any questions!!!