Angelheartdesigns' Shop Policies
Welcome to Angel Heart Designs handcrafted ceramics and designs. I started my business in 1985 painting children's furniture. In 1998 I wanted to try another medium and fell in love with clay!
Please feel free to contact me with any questions, or if you just want to chat about a special order! I enjoy doing special orders, I want you to happy with your original piece~CUSTOM ORDERS are not refundable once you approve in writing or with a picture~
Paypal or Etsy Shop checkout
We accept All major credit cards through Paypal. Payment is due at time of purchase. Paypal is a secure and encrypted payment provider, and your privacy is protected by Paypal's SSL technology.
Please note that you do NOT need a PayPal account to use PayPal. You can pay directly through PayPal with your credit or debit card.
Money Orders and Checks
Money orders and checks are also welcomed ~ please make payable to Angel Heart Designs. Be sure to print a copy of the invoice and include with your payment. Item will be shipped upon bank clearance. Checks or money orders must be received within 7 days of purchase.
The address to mail to is:
Angel Heart Designs
404 228th Ave. SE
Sammamish, Washington 98074
Insurance is included in the item price for all products within the USA OR Priority mail International!!
PLEASE READ for international orders!
INTERNATIONAL orders the time frames are only estimates and no guarantees. Once I drop your order off at the post office there is no way for me to track the status once the package leaves the US. Only proof of shipment.
Disclaimer for International orders:
Buyers are responsible for any CUSTOM DUTIES or taxes to receive the package. They are not included and may be owed to your country to import. If a package comes back to me as unclaimed, I can only refund for the product and not the shipping cost.
Please check your countries post office website for any fees that may be required before purchasing.
There might also be an additional charge if your order is wholesale.
Domestic items are shipped via UPS, and USPS Insured Mail. We pride ourselves in fast shipping and will always try to combine shipping whenever possible. Some orders may take 5 to 7 days to ship, 1-3 weeks for special orders or out of stock.
I also ship worldwide. We have options for International shipping, The first is USPS Express, or PRIORITY.
Once I ship international the way you want, I am not responsible for loss or damages and can not issue refunds. You would have to work this out with your postal service.
I package each piece with the best care for shipping. I use bubble wrap, paper, peanuts, and sometimes I double box. Shipping prices include shipping materials, shipping, a tracking number, AND INSURANCE, (NOT for FIRST CLASS)
Please read all shop policies prior to purchase! If you do not see a price for shipping to your country please contact me. Buyer is responsible for all duties/fees that may be due upon delivery.***
.** International Buyers**** - Please leave your phone number for customs forms it makes things easier
All International Orders ship via First Class Mail International Package Service, the best choice for your package to arrive to you promptly and safely, for a fair rate.
The *average* transit time for International delivery is about 2-4 weeks, however shipping times vary depending on location, time of the year, and your local postal service...and the main delay comes from customs at the border when importing your package.
NOTE: I can not give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service.
TRACKING INFORMATION IS NOT AVAILABLE FOR INTERNATIONAL ORDERS. We can NOT tell you where your order is during transit- only the ship date and delivery date once it arrives.
Often international shipments are held at your local post office for pickup (not just dropped at your doorstep), so PLEASE be sure to check there if you are waiting on your order...often they forget to leave you a note.
Depending on your country, additional customs charges, fees or taxes may be due when you receive your package. These charges are your responsibility and are decided by the receiving country where you live. They are NOT included in the price of shipping. We mark all orders as "merchandise" and by law must disclose the retail value of your order on the package. Please don't ask me to break the law and mark your item "gift" or lower the value so that you can avoid paying duty on your package.
INTERNATIONAL CLIENTS, PLEASE ORDER EARLY IF YOU ARE WANTING YOUR ITEM FOR A SPECIFIC DATE.
Some international locations, even Canada, can take 2-3 weeks to arrive in some cases...it just really depends on customs as well as the postal service in your country.
Express Options are also available with FedEx International if you need to rush your shipment.
**I DO NOT REFUND for any international shipments that are lost in transit or do not arrive by the date of your event.**
Refunds and Exchanges
ALL of our shop items are offered "as is" and ALL SALES ARE FINAL, and non-refundable. Please ask questions prior to ordering.
We love our customers and want you to be 100% happy with your purchase.. We do not except rteurns, however, if you are not satisfied please contact us within 5 business days of receiving your order and we'll do our very best to make you happy! Feel free to contact us at cindy(at)angelheartdesigns.com or convo here on ETSY.
All of my items are handmade. Slight imperfections provide considerable charm and character to each piece. I will try to accurately describe each item, but please look closely at the photos to make your purchase decisions.
Angel Heart Designs makes customer service a top priority!
I do not accept returns or exchanges because my pieces are labor intensive and most all are made to order.
However, we DO guarantee your satisfaction.
ANY CONCERNS or questions, PRIOR to leaving feedback here on Etsy, please contact me so that we can have an opportunity to assist you and correct any problems.
Additional Policies and FAQs
All custom orders are individually hand crafted and are made when ordered. Some items require a 50% deposit. Please allow 2-3 weeks for delivery for all custom orders and some out of stock items.
All seller information is included on custom forms.
International orders must have a commercial receipt and it will be included inside the package.
US customers will not have a receipt as you can print them from your invoice.
If your order is from a gift registry a gift receipt will be included.
If you would like a gift receipt included and it is not from a registry please let me know by asking "please send gift receipt" in the notes to seller. I'm happy to send a gift card!
I appreciate your business.
Thank you! Cindy
Last Updated July 2, 2015