Kristine Hu on Jan 15, 2014
The bracelet was nice, but I give this transaction 3 stars due to amount of complications that happened. Long story short, I did not receive the item I ordered on time, even with a few weeks' lead-time and validating with Angie that she was able to deliver. Because I had to ship the item on my own, Angie did pay for the shipping, but it was taxed - unfair to me since this is not a business transaction for me. It's not the matter of cents, it's the principle that there were 3 points of failure in this transaction - PayPal issues on vendor side, delivery time, and being taxed for a reimbursement due to fault of vendor.
Angie responded on Feb 5, 2014
I do apologize for any inconvenience, and this is the first I have heard of the tax. I will be happy to reimburse you that if you let me know the amount. I hate that this transaction was as disasterous as it was and this is the first time I have had any problems like this in all of my years being on Etsy. I just hate that it had to be to you! Again, I apologize!
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I will repair any of my pieces. Depending on the cause for the repair will depend on whether there will be a charge. If it is a defect, I will repair it for free. If it is due to normal wear and tear, or rough wear and tear, there will be a fee that corresponds to the repair.
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Please add 7% to your order if ordering from Indiana.