Custom Items
All sales are final on custom embroidered items because I can not resell the items after I customize it for you. If the item you receive is defective or damaged or I made a mistake on the personlization contact me within 7 days and I will send a new one out. If item is out of stock or no longer available, a refund will be given.

Non-custom
Non-custom items can return within 14 days after receive the item in new condition that can be resold to qualify for a refund. Contact me within 7 days after receiving the items so I know to keep an eye out for it in the mail. Buyer pays return shipping.
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Coins Return Policy
Coins can return within 14 days after receiving the item. The exact coin in the listing picture needs to be sent back for a refund. Contact me within 7 days after receiving the item so I know to keep an eye out for it in the mail. Buyer pays return shipping and the coins need to have tracking numbers. Seller will not take responsibility for return coins lost in the mail so if it's an expensive coin you might want to insure it before sending it back.

Items will not ship until all payments are cleared first. No exceptions.

Custom embroidered items are usually shipped within 1 - 1.5 week of purchase. Handmade jewelry is usually shipped within 2-3 days of purchase. If you need an order to arrive by a certain date, please contact me first to see if it's doable. Do not purchase first then tell me afterward you need an item to arrive by a rush date of 2 weeks or less without contacting and asking me first or just put in your "note to seller" section at checkout. I will cancel and refund your order because orders are done in the order received out of fairness to all buyers.

If your package is shipping outside the United States, items can take up to 4-6 weeks to arrive after shipping depending on which country you live in. Sometimes packages do arrive sooner.

I'm only offering what's in my shop listings for online orders.
Order are done in the order received.
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I will not do obscene or profanity wording for custom embroidered items.
Any obscene or profane orders will be canceled and refunded.
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"Rush Order Policy"
PLEASE DO NOT MAKE A PURCHASE THAN TELL ME AFTERWARD YOU NEED IT IN A RUSH WITHOUT CONTACTING ME FIRST TO ASK IF THIS IS DOABLE. I WILL CANCEL AND REFUND YOUR ORDER. THIS IF UNFAIR TO BUYERS WHOSE ORDERS ARE AHEAD. ORDERS ARE DONE IN THE ORDER RECEIVED. IF YOU NEED AN ORDER TO ARRIVE WITHIN 2 WEEKS OR LESS YOU NEED TO CONTACT ME FIRST THROUGH ETSY BEFORE PURCHASING. DO NOT JUST PUT IT IN YOUR "NOTE TO SELLER" SECTION AT CHECKOUT THAT YOU NEED AN ORDER BY A CERTAIN RUSH DATE AFTER PURCHASING. I DON'T ALWAYS CATCH THAT NOTE IN TIME AND DEPENDING ON HOW MANY ORDERS ARE AHEAD, I MIGHT NOT BE ABLE TO ACCOMMODATE.