If you are not satisfied with the item ordered, please state this within 48 hours of receiving order
After 48 hours returns are only excepted in case of damage from shipments, but this has to be stated within 3 days
Damage from shipping needs to be proven; Aniek Schiepers does not have to except all reports and does not ensure restitution of the acquisition costs. With no evidence of damage due to shipping, Aniek Schiepers will not compensate the order amount.
When (parts of) items are returned, the customer has to pay shipping costs, Aniek Schiepers does not compensate shipping costs
Colors on pictures can be slightly different from reality
Please take care of choosing the right sizes

All orders remain free until after payment.
Payments can be done by bank transfer or Paypal.
Payments by Pre Transfer can be transfered to the banka ccount:
IBAN: NL36 SNSB 085 94 60 444
BIC: SNSBNL2A
Don't forget to pay the amount in euro's and mention the IBAN and BIC codes!
Orders are automatically canceled after 14 days if no payment has been done.
All prices include VAT.
Aniek Schiepers does not accept orders from minors under 18 years.

Products are normally shipped within 3-5 working days or 1-2 weeks, otherwise you will be informed by email
If you want a particular object in a different color or size, please ask and Aniek Schiepers contacts you about delivery
Orders can be picked up at the studio in Maastricht, just contact Aniek Schiepers: info [!at] aniekschiepers.nl
Shipping within the Netherlands small €2,00
Shipping within Europe small €3,15
Shipping other countries small €3,15
Shipping within the Netherlands in a package €6,95
Shipping within Europe in a package €13,00
Shipping other countries in a package €18,50

1. Applicability
The site www.aniekschiepers-webshop.nl is the sole property of Aniek Schiepers.
Aniek Schiepers has been registered with the chamber of commerce in the Netherlands.
Each order implies the explicit acceptance of these general terms and conditions by the customer. These general terms and conditions are an integral part of the agreement as described below.


2. Prices and offers
The prices of the products and services offered are shown in euros, VAT included. Handling and delivery costs, taxes or other levies are not included, unless differently stated or explicitly agreed upon writing.
Payment can be made in (one of) the way(s) indicatedwhen placing the order.
The date Aniek Schiepers bank account is credited will be concidered the date of payment. If the customer fails to pay, Aniek Schiepers has the right to annul the agreement concerned and postpone or cancel all other arrangements related to this agreement.
All Aniek Schiepers offers are free of obligations. Aniek Schiepers explicitly reserves the right to change its prices. If the prices of the products and services offered should increase between the ordering date and the execution of the order, the customer has the right to cancel the order or agreement within seven (7) days after the day Aniek Schiepers announced the price increase.


3. Acceptance of orders
Aniek Schiepers is only bound to execute an order once it has confirmed the order by email or after the processing of the order has been started.
Aniek Schiepers has the right to refuse orders or to attach conditions to them, unless agreed otherwise.
All product information, prices and order information are subject to change or correction at any time.


4. Delivery
The delivery times quoted by Aniek Schiepers are merely an indication. If the estimated delivery time is exceeded, the customer is not entitled to compensation. The customer does not have the right to cancel the order or annul the agreement, unless the excess in delivery time is such that he can reasonably be expected not to maintain the agreement. In that case he is entitled to cancel the order or annul the agreement as far as it is necessary.

Only the customer will be liable for incorrect delivery addresses. Supplying a wrong delivery address may cause to extra costs.
If the ordered goods are not delivered, the customer will be reimbursed without interest or any other compensation.


5. Complaints
To be admissible, written complaints have to be sent by email to Aniek Schiepers info [!at] aniekschiepers.nl::

within three (3) days after placing the order, in case of a non-matching delivery
within three (3) days after discovering the damage, in case of the delivery of a product with hidden faults. In the written communication the damage has to be described and photographs illustrating the damage must be added.

6. Guarantee
Aniek Schiepers guarantees is limited to the guarantee against hidden defects and the guarantee concerning consumer purchases.
Aniek Schiepers is only liable for damage caused deliberately or by gross neglect.
Aniek Schiepers cannot be held liable for general or more specific indirect damage, whatever its nature, suffered by the customer.


7. Right to renounce
Within the framework of distance sales to customers that fall within the scope of the law of 14 July 1991, each consumer has the right to notify the seller that they wish to cancel their purchase, without penalty or justification, within two (2) working days after delivery.
If a customer uses his right to renounce, he is required to return the product at his own risk and expense, in the original state and packaging, to Aniek Schiepers, Bankastraat 7,
6214 XN Maastricht, The Netherlands .


8. Force majeure
Aniek Schiepers cannot be held liable for possible delays in the execution or the non-execution of an order as a result of circumstances beyond the control of Aniek Schiepers. These include: problems caused by the supply or shortage raw materials, interruption or permanent shutdown of production, strikes, lock-outs, any other forms of work interruption or collective labour disputes, energy shortages, delays in transport, that affect Aniek Schiepers and/or its suppliers, even if these difficulties could have been foreseen.
That fact that Aniek Schiepers does not immediately respond to a customer’s shortcomings must not be considered evidence that Aniek Schiepers renounces its right to take action against the customer.


9. Personal information
By ordering goods or services from the internet site of Aniek Schiepers, the customer explicitly allows his personal data to be processed for administrative purposes: managing a customer database, recording orders, deliveries and invoices, checking solvency etc.
Personal data will only be processed for promotional purposes, personalized advertising and/or other marketing- related purposes if the customer explicitly agrees during the processing of his order(s).
Aniek Schiepers will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it is legally required to do so.

Aniek Schiepers will always notify the customer and explicitly ask for his consent before supplying his personal information to a third party. At all times the customer has the right to view and correct his personal information.
The customer also has the right to reject the processing of his personal information for direct-marketing purposes without personal expense.


10. Evidence
Within the framework of their relationship all parties concerned accept the validity of electronic evidence.


11. Miscellaneous
If an article in these general terms and conditions is declared invalid, this invalidity will not affect the validity of the other articles.
The general terms and conditions may be subject to revision. All changes will be announced on the website www.aniekschiepers-webshop.nl .


12. Jurisdiction
All agreements concluded with Aniek Schiepers are subject to Dutch law. All possible disputes will be settled by a Dutch court.