NATURAL HANDMADE SOAP & MORE
AnitasLaLaLand's Shop Policies
WELCOME TO ANITA'S LA LA LAND
Handmade with Love in Ontario, Canada
Handcrafted Products for Bath, Body & Home
At Anita’s La La Land, we hand-make all products from scratch using high quality vegetable oils, pure essential oils and herbs to create all natural, free from synthetic fragrances, colorants and preservatives products, for every beloved one of your family.
I accept payments through PayPal, Etsy Gift Cards and Direct Checkout (all major credit cards).
If payment is submitted as an eCheck, your order will be shipped once your eCheck cleared.
All prices of Anita's La La Land website are in US Dollars.
All orders generally are shipped within 1~3 business day (except weekends and holidays because post office has no shipping service) after payments are received in full.
We ship all orders via Canada Post to the address listed in the Etsy checkout, NOT Paypal.
** Estimated Delivery Time **
Within Canada: Usually 1 up to 2 weeks.
To the US: usually 2 up to 3 weeks.
To anywhere else: usually 3 up to 4 weeks.
I use Canada Post Small PacketTM Air Mail Service to ship my USA & international packages. The said service cannot be tracked and I cannot control how long it gets held up in customs. Please allow 2~4 weeks for shipping.
■■■ I do not responsible for parcels that declared "DELIVERED" but buyer did not receive. ■■■
If you need EXPEDITED service, please contact me BEFORE placing order. I will check and let you know the shipping options and costs.
Order will be shipped either in a bubble envelope or a protective box, depends on the size and quantity of the order.
Please be advised that buyers are responsible for any and all duties and customs charges that may be incurred.
In warm months or environments, items such as butters and balms may loose their original shape or melt during transit. If you notice this has happened when you receive your order, do not worry, nothing wrong with it. Please simply place them in the refrigerator for about an hour or so.
Refunds and Exchanges
Due to the nature of the product and for hygiene reason, we do not accept returns or exchanges. However, we want you to be happy with your purchase. If you are not satisfied with the products, please let us know so we can work out a solution together.
Additional Policies and FAQs
** Wholesale **
We love wholesale! Please contact us for details.
** Disclaimer **
The statements made on this website have not been evaluated by Health Canada or the FDA (U.S. Food & Drug Administration). Those products are not intended to diagnose, treat, cure or prevent any disease. If a condition persists, please contact your physician.
We list all the ingredients in each listing so if there is an allergy concern it is buyer's responsibility to check this beforehand.
If you are pregnant or suffer from a medical condition, please consult your physician before using any product containing essential oils.
All of our products are for external use only. Discontinue use if rash, redness or itchiness occurs.
Thank you for taking time to review Anita's La La Land shop policies. If you have any questions that are not covered here, please do not hesitate to contact me. =)
Last Updated April 1, 2015