It is very important for me that you are happy with your jewelry. I accept returns and exchanges within the first 15 days of receipt. The item must be returned in perfect and unused condition in it's original packaging, by registered mail only!! Please contact me to request a refund. Exchanges and Refunds will be issued minus shipping charges, fees, handling fees and customs, after I received the jewelry back in perfect condition.

If you have an item you bought in my shop that needs repair you can mail (registered mail only!!) the item to me for a free repair minus shipping charges . I will mail the item back to you at no charge. Just message me first.

Returns or exchanges are not possible for earrings (for hygienic reasons), bridesmaids orders or custom made orders.

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IMPORTANT NOTE:
Please note that customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country customs and the actual cost is determined at their discretion.
Buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees

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✤ PAYMENT can be made through Paypal, a secure online payment system which is very easy to use. You may already have an account. If not, you do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal option during checkout. After you submit your order click the "Pay Now" button. Scroll down and you will see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account.

NEW TO ETSY?: Here is a tutorial to help you through the checkout process http://www.etsy.com/help_guide_checkout.php

Enjoy and come back often, I hope you find many items that you like.

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IMPORTANT NOTE:
Please note that customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country customs and the actual cost is determined at their discretion.
Buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees

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*** SHIPPING INFO ***

✤ INTERNATIONAL ORDERS ✤

✤DHL PRIORITY REGISTERED MAIL For US, UK, Germany, France, Canada, Australia, Belgium, Netherlands, Spain, Denmark, Sweden, Italy, Ireland and Poland customers the average time is around 7-12 estimated business days. (tracking number included).
You can track the DHL number in the following website:
http://webtrack.dhlglobalmail.com/

✤UPS EXPRESS MAIL .......2-3 estimated business days ..........Additional $25.00-$35.00 (tracking included).
Please send me your cell phone number for the UPS delivery!
**Please note that in some countries in Europe you might have to pay VAT or customs fee when shipping via UPS.

✤EMS EXPRESS MAIL .......3-6 estimated business days ..........Additional $30.00 for most international destinations (tracking included).

**Please provide cell phone at the note to seller box upon check-out!
**Please choose the Upgrade shipping upon check-out!
**Please note that in some countries you might have to pay VAT or customs fee when shipping via UPS.

Packages are sent by standard DHL tracked priority registered mail from Israel.

✤Shipping during the HOLIDAYS season:
In order for your order to arrive in time for the Holidays*** I recommend that you use expedited shipping!
Shipping and handling time is between 1-7 business days from the time you order.
The delivery time by standard DHL registered mail is 7-12 estimated business days. The average time is around 10-12 estimated business days.
During holidays shipping time may take longer!!!

If you require expedited shipping during the holiday season,please use the upgrade shipping upon check-out!
I am happy to offer Upgrade Expedited UPS express 2-3 business days, the cost is $25 to most destinations and $35 to Australia.
Please provide cell phone at the note to seller box upon check-out!

EMS takes up to 3-6 estimated business days, and costs an additional 30$ for most international destinations.
During holidays shipping time may take longer!!!

As every piece ordered from my collection is custom made for you, please allow up to 7 days for items to be ready for shipping.

✤Estimated shipping times:
*DHL tracked priority Registered airmail 7-12 estimated business days. (For US, UK and Germany customers the average time is around 7-10 estimated business days).
http://webtrack.dhlglobalmail.com/
*I am happy to offer Upgrade Expedited UPS express 2-3 business days, the cost is $25 to most destinations and $35 to Australia.
Please provide cell phone at the note to seller box upon check-out!
*EMS Express signed airmail - 3-6 estimated business days, for an additional 30$ for all international destinations.

✤Orders are shipped once a week, depending on the order.
(During the Holidays I do my best to ship most orders the day after you order!)
After shipping, the package usually leaves Israel in 2-3 days and gets to the destination in 12 estimated business days.

FOR EXPRESS SHIPPING (3-6 estimated business days, depending on destination and can take longer during the holidays), please let me know and use the upgrade shipping upon check-out! The rate will be an additional $25-$35 for most international destinations.


✤All jewelry comes packed in a gift box, please let me know if you'd like me to write a personal greeting on a card.

✤All orders are shipped to your ETSY ADDRESS provided, unless otherwise noted.

✤Delivery times are estimated, I am not responsible for postal customs or holiday delays.

✤The buyer is responsible for any extra taxes that customs might claim.

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IMPORTANT NOTE:
Please note that customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country customs and the actual cost is determined at their discretion.
Buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees

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Thanks, Annali.

✤Cancelations- Etsy has this as an option to REQUEST a cancellation and it will NOT cancel your order, only send a request. Please know that due to the way I process my orders during the Holidays and busy periods cancellation requests will not be processed unless made within ONE hour from placing your order, so please double check before you order! Once an order is placed it will ship. I do offer Upgrade shipping! Please contact me!
Shipping and handling time is between 1-7 business days from the time you order, depending on the order! Some items sometimes takes longer to make as Every piece ordered from my shop is custom made for you:)


✤Brass and Gold filled has a tendency to darkening according to the pH of your skin.
Due to the nature of hand-crafted delicate jewelry, please wear, handle and store with care. Do not perfume while wearing gold filled and Gold plated jewelry.
It is actually recommended to shower with the jewelry so that you wash the oils from your skin that transfer to the metal and need to be washed off periodically.

✤In order to keep Silver, Gold filled and Gold plated jewelry from getting darker, you shouldn't perfume with the jewelry on.
The oils from your skin transfer to the metal and need to be washed off periodically.
Care should be taken when cleaning gold-filled and gold plated jewelry to protect the layer of gold from being worn away or nicked. Do not use abrasive compounds to clean the jewelry, you can find Silver and Gold filled liquid cleaner that you dip, wash in water and wipe it with a soft fabric.You mustn't dip the gemstones in the cleaner!!!

✤Regarding Silver, I usually use the Sterling silver 925, an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. Fine silver (99.9% pure) is generally too soft for producing functional objects; therefore, the silver is usually alloyed with copper to give it strength but preserving the ductility and beauty of the precious metal.
However, I do use the fine Silver wires for wrapping the gemstones.

✤I use 14k Gold filled and 1 micron and 2 micron Gold plating (it is not solid Gold), Gold filled is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass, covered by sheets of gold in a mechanical bonding process. A thick coat of gold that content is 5% or 1/20 of the total weight.Gold-filled and 2 micron plated items are much thicker than regular gold plating. It can last longer and looks beautiful!
Also I read that when a layer of gold is affixed on all surfaces by any mechanical means, and the weight of the gold is a minimum of 1/20th of the total weight of the metal in the article, it may be marked “Gold Filled (GF)”. The quality of the gold used is typically 10, 12 or 14 karat gold with 10 karat being minimum.

✤ What is Synthetic opal/ Lab opal :
Synthetic opal/ Lab opal these types of gemstone are created in controlled laboratory conditions. They contain most of the common elements that occur in natural gemstones.
From my research I read that one of the elements that are missing in the lab opal is water, that makes the synthetic opal more durable and harder than the natural opal.
The first person to create opal was a Frenchman by the name of Pierre Gilson, Sr. of France in 1974.
The different look between a Synthetic opal to natural opal is that the synthetic opal have a very regular pattern.
It is rare to find a natural opal with the regular pattern and brightness as of a synthetic opal.
As the Lab opal is created in large chunks it will have a consistent color and pattern throughout.
You won't find two natural opals with the same pattern and color. With lab opal you can make as many similar pieces of jewelry as you like.
At the moment most opal available at suppliers shops are Synthetic/Lab opal.

I love the look and this is why I choose to design my dainty delicate minimal jewelry using this beautiful lab gemstone:)

✤PLEASE NOTE my pieces are deliberately designed to be dainty, delicate, petite and feminine. If you are unsure of the sizes, please refer to a ruler. Most of my pieces are photographed on my hand and on a model to give you a view of approximate real-life sizing.

✤PLEASE NOTE that pictures are deliberately taken to show detail in my pieces. Therefore, please be aware that the piece will look larger in the pictures than it actually is in real life. Please see the piece description for true measurements/sizing and refer to a ruler if needed."

Please contact me for any further questions!

Enjoy, and come back often! I will list new items frequently.
Thank you,
Annali

You are welcome to visit my shop:
www.etsy.com/shop/AnnalisJewelry

Information Collected:
To fulfil your order, you must provide certain information (which you authorized Etsy to provide sellers), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Your phone number may also be needed for certain shipping services. You may also choose to provide me with additional personal information (for custom orders, for example), if you contact me directly.

Use of Information:
I rely on several legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
I share information with Etsy, service & shipping providers as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information:
No personal information is transferred to any other use other than described above.

Your Rights:
You have the right to receive a copy of the personal information. Change, restrict use of, or delete your personal information (Absent exceptional circumstances for legal reasons). Object to processing of some of your information based on my legitimate interests. Object to receiving marketing messages after providing your express consent to receive them. By using my contact information below.
If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact information:
If you have any questions or concerns, you may contact me :)