Announcement Thank you for taking your time to look at my items. If you see something that you like but need it in a different color or size just let me know. I'll be happy to do it if possible. Think Green!
Thank you for taking your time to look at my items. If you see something that you like but need it in a different color or size just let me know. I'll be happy to do it if possible. Think Green!
SFK870 on Oct 26, 2015
My glass totem pole is absolutely beautiful. Unfortunately Cindy did not do an adequate job of packing it... Shipping peanuts and a small square of bubble wrap (which covered maybe 1/10 of the pole... Not sure why she even added it). Not surprisingly, there was some damage. Which I am left to repair myself with materials Cindy sent but no instructions other than to call her. How long do I let the glue dry on the glass before I grout? I have no clue but now I am the artist and repair person. Sigh. I don't have the time or inclination to do the repairs but I am stuck. Cindy did not offer to discount my shipping despite the damage and in consideration of my time even though we have had multiple email exchanges and I have her the chance to do so before I posted this. A on artistry, C- on packing & customer service.
Cindy responded on Nov 6, 2015
I think she may have forgotten our convo that I wrote her which said in part .. Than you can glue the two pieces on, let it dry at least a day, mix up the grout (with water the consistency of frosting) and re-grout. To remove the broken pieces of mirror, carefully so you don't slip and get cut, use a putty knife to scrape the glue and mirror off. Does this sound like something you are comfortable doing?
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
Refunds and Exchanges
Please just affix proper postage & insurance and mail the item back (in its original condition) within 7 business days for a speedy refund. However, postage will not be refunded. Sorry