Spireside

Whimsically Inspired Soy Candles

Charleston, South Carolina | 32816 Sales

Spireside

Whimsically Inspired Soy Candles

Charleston, South Carolina 32816 Sales On Etsy since 2015

0 out of 5 stars
(6581)

Announcement   To shop our full line of products, or learn more about Spireside, please visit our website at spireside.com or you may contact us directly at help [at] spireside.com.

Announcement

Last updated on Sep 20, 2017

To shop our full line of products, or learn more about Spireside, please visit our website at spireside.com or you may contact us directly at help [at] spireside.com.

Rheney Williams

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Rheney Williams

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    About

    Husband and wife duo - Themed candles with a dash of Whimsy!

    Spireside Candles is a husband and wife duo - Stephen and Rheney Williams - in Charleston, SC who are as passionate about all things "whimsical" as we are about candles.

    Grimm's Fairy Tales, C.S. Lewis, Tolkien, Lewis Carroll, the list of influential figures goes on and on. Whether talking animals, magical places, delicious delicacies, or favorite experiences, the sources of our inspiration are as varied as our scents themselves.

    As for the candles, they are 100% hand-crafted from the custom colors I mix and the original scents I develop to pouring the natural soy wax by hand into reusable or recyclable glass jars.

    Thank you so much for supporting our small business and our whimsically inspired candle concept. We hope our candles become as beloved to you as your favorite whimsical people, places, and things themselves. From my family to yours, God Bless and please enjoy!

    ~Rheney

    Shop members

    • Stephen & Rheney Williams

      Owner, Creator, Designer

      Spireside is a husband and wife duo. Rheney handles the candle development and creation and Stephen is in charge of the business/web side of things. Together, they create whimsically inspired Spireside Candles for the kid in all of us!

    Shop policies

    Last updated on September 20, 2017
    To shop our full line of products, or learn more about Spireside, please visit our website at spireside.com or you may contact us directly at help [at] spireside.com.

    Accepted payment methods

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Apple Pay
    • Klarna
    • Sofort
    • Ideal
    • Paypal
    • GiftcardAccepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I gladly accept returns and exchanges
    Contact me within: 14 days of delivery
    Ship items back within: 30 days of delivery
    I don't accept cancellations
    But please contact me if you have any problems with your order.
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    Returns and exchange details
    We accept returns and exchanges on unused tarts and unlit candles only (not tea light sample packs); either must be in their original condition. Buyer is responsible for shipping both ways. If you elect to simply return the items (rather than exchange), we can refund the cost of the items but not the original shipping fees as those have already been paid to USPS.

    **If you are returning candles or tarts for which you received free shipping, you will be refunded the cost of the items, minus an origination shipping charge of $9.00 per box shipped.

    Please keep in mind that these candles and tarts are novelty items that are artistically created by my personal interpretation of a particular inspiration. This may or may not agree with your interpretation of the original inspiration for the scents. Scents are personal and subjective and we ask that you keep that in mind when purchasing and leaving reviews.
    Payment
    We accept Direct Checkout with all major credit cards and PayPal.

    For orders placed in SC, sales tax of 8.5% will be automatically added at Checkout.
    Shipping
    All orders ship via USPS Priority Mail, unless otherwise specified.

    **Please be sure to ship to an address where someone can receive the order and bring it inside out of the heat/sun/mailbox. Soy is notorious for softening and melting when left outside and we are not responsible for orders that melt.**

    INTERNATIONAL ORDERS: We can ship up to 3 candles for a flat rate to Canada for $24 and everywhere else for $34. We will certainly refund the shipping overages on orders of 3 candles. For orders of more than 3 candles, please CONVO us first for an accurate shipping charge!

    LOST OR STOLEN ITEMS: Unfortunately, as soon as we deliver to USPS for delivery to you, it is completely out of our hands and out of our control. At this point, the most appropriate and helpful source of information is your tracking number (included in your shipping confirmation that Etsy will send you when your order ships) and your local USPS branch office. Please contact your local USPS branch and give them the tracking number for more information.

    If an order is marked as "Delivered" but you have not received it, please follow these steps: 1. Verify the shipping address is correct. 2. Check with anyone who may have picked up the package (roommate, family member, neighbor, etc.). 3. Call or take the tracking number to your local USPS branch for more information.

    Spireside is not responsible for packages that have been stolen or otherwise lost. If it has been marked as "Delivered," we cannot file an insurance claim as USPS deems their responsibility completed at this point.

    DELAYED ORDERS: If your order is delayed past its ESTIMATED arrival date, please contact USPS with your tracking number as that is also out of our control.

    *We do apologize, but we are not responsible for errors made by USPS.

    RETURNED ORDERS: Please verify that your shipping address is correct before placing your order. If a buyer has entered an incorrect address, they are responsible for additional postage required for us to resend it. Also, the buyer is responsible for postage to resend packages that have been returned to us for any other reason.

    *If items are returned to us and you elect not to cover the return shipping to you, we are happy to refund the cost of the items but not the original shipping fees (as we have already paid those to USPS).