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Shop policies

Last updated on April 29, 2012
Thanks for shopping at Antique Owl, home of kitch vintage and antique collectables and homewares!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
We want everyone to enjoy their purchsed and it's important to us that you are completely satisfied with your purchase. Items may be exchanged or refunded if returned within 14 days from purchase date. Return shipping is buyer's expense.

If your item is damaged in transit please send a picture of the package as it arrived and the broken item and contact us.
PayPal payments are accepted which will anable all shoppers to use their credit or debit card.

Please make payments within 24 hours of purchase in order to guarantee delivery.
All purchases will be dispatched within 5 working days.

About our shipping prices:
Shipping prices will vary depending on the size and material of the item. All items will be well packaged using bubble wrap, paper and packing chips if appropriate to ensure they arrive in optimum condition.

Shipping method:
All items are carefully packaged and shipped via Royal Mail because this is the most economical option for the buyer. If you would prefer to use a faster shipping method please let us know and we will let you know the price. This service includes proof of postage, but does not include delivery confirmation or tracking.

Shipping times:
Your package will be mailed within 5 working days. Once in the mail, estimated transit times are:
Within UK: 3 business days:
Please note these times are not guaranteed, and tracking is not provided with this service.

These are estimates only and we have experienced some packages in transit longer, especially during busy periods like the holiday season.
Additional policies and FAQs
If you have been unlucky enough to miss out on a particular item, or if you want help find an item, please do not hesitate to get in touch stating your request and budget as well as a twitter account if possible. We will use twitter to message you with images of similar items as we are out and about sourcing items. We will then work to negotiate the best price for you, however a 15% finders fee will be applied to the item.