Aquamarise

Custom Engagement & Wedding Rings, Gemstone jewelry

Fort Walton Beach, Florida
34,975 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Items

34975 Sales
 

All Items

Elizabeth

Contact shop owner

Elizabeth

Reviews

Average item review
5 out of 5 stars
(9423)
See reviews that mention:
Quality 1049 Shipping 1440 Customer service 910

About Aquamarise

Sales 34,975
On Etsy since 2017

Welcome to Aquamarise! 🍃

Aquamarise is online only so you can shop 24/7!
However, we do hold regular business hours for shipping and customer service. We are closed on all major U.S. federal holidays. If you are trying to reach us outside our regular business hours or during a holiday, please know we will respond to your inquiry when we return during the business hours below.
Monday - Friday, 9am - 6pm (CDT)

RETURN POLICY:
►Buyers are responsible for return shipping costs. You can choose to purchase the return shipping label through us for $4.50 (USPS first class) or you can send the item back on your own by visiting any local postal service.
►If the item is not returned in its original condition, the buyer is responsible for any loss in value.
► Contact us through Etsy to return for a refund. Return shipping information will be sent in the following message.
► Please note that returned items must be in their original, unworn condition and accompanied by all original documentation and packaging (if any).
► Due to their personalized nature, the following orders are nonreturnable: Solid white, rose, or yellow gold items; platinum items; items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. Please contact us with any questions prior to purchasing
► Merchandise must be returned within 30 days from delivery date.
► Shipping fees are not refundable.
►$3.50 restocking fee will be deducted from your refund.
►All international orders are final sale. For orders shipped outside the US, we do not offer returns due to potential taxes being levied.


WARRANTY:
►We stand behind the quality and craftsmanship of our jewelry and want you to enjoy your Aquamarise Jewelry for years to come. We handcraft each piece with durability in mind using high-quality materials to withstand daily wear when treated with common-sense care. Our warranty varies depending on the jewelry type.

Sterling silver jewelry warranty:
►Aquamarise offers a free 45-day warranty against manufacturing defects for all sterling silver and Vermeil jewelry for customers who reside in the USA.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of Aquamarise. Any work performed by a jeweler other than Aquamarise automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Aquamarise Jewelry.

Solid gold jewelry warranty:
►Aquamarise offers a free 150-day warranty against manufacturing defects for all solid gold jewelry for customers who reside in the USA. If an issue under warranty is found, Aquamarise will repair the warrantied damage or replace the item without charge.
► After 150 days, we still accept customer repair requests after both parties reach an agreement on the repair cost. Repairs that are not covered under the warranty will have a price quoted to the customer for approval before work is performed.
►Repair or service performed by a jeweler other than Aquamarise will void the warranty.
►Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered.
*Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
►This warranty is not an insurance policy. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.

CUSTOM AND SOLID GOLD ORDER CANCELLATION
►Contact us within 6 hours if you need to cancel your order to qualify for a 100% refund.
►Cancellation after 6 hours will incur a 25% cancellation fee for any materials that might have been used or ordered and labor fees.

RING SIZE:
►All our rings are true to size We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

EXCHANGE
►Buyers are responsible for exchange shipping cost. Exchange shipping cost is $7.50 (USPS First Class Mail) and includes return and re-shipping postages.
► Contact us through Etsy to exchange your ring for a different size. Please include the size you would like to try in your message. If you are unsure about sizing, please don't hesitate to ask. Exchange shipping information will be sent in the following message.

CUSTOM ORDERS AND SPECIAL REQUESTS
►If you have a special request for an item of jewelry, don't hesitate to message us for assistance. We will do our best to accommodate your request.

By placing your order, you are agreeing to comply with all of our terms and policy listed.
*All listing photos are subject to copyright.
*All rights reserved.
© 2021 Aquamarise

Shop members

  • Elizabeth

    Owner, Maker, Customer Service

  • Wade

    Photographer, Maker, Assistant

  • Sam

    Maker, Designer

  • Rachel

    Shipper, Assistant

Shop policies

More information

Last updated on Feb 6, 2021
Frequently asked questions
GIFT WRAPPING AND PACKAGING

►As always, each lovely piece comes specially packaged in a custom gift box. We try to be eco-conscious with our packaging, so unless otherwise requested, multiple items in an order may be packaged in the same gift box to conserve materials.
►Because most of our orders are gifts, so we do not include invoices in the packages. If you would like an invoice please leave us a comment during checkout letting me know.

SIZING DETAILS

►We use standard US ring sizing but can help you to confirm the right size in any other measuring scale (UK, Australian, European).
►We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

CUSTOM AND PERSONALIZED ORDERS

►We want you to have the ring of your dreams. We will work with you to create a unique symbol of your love. We strive to make your online designing and buying experience as seamless as possible. Feel free to message us if you would like to begin designing a custom piece. Once your design has been approved and finalized, production will begin

DELIVERY TIME

►USA BUYERS:
We offer FREE USA shipping via USPS first class mail. Shipping time typically takes 2-6 business days. Once an order is submitted it begins processing as quickly as possible. Orders processing & handling time is 1-2 business days. Custom orders take 2-3 weeks to make. Options for shipping upgrades are available during checkout. ​
►INTERNATIONAL BUYERS:
International buyers are responsible for shipping cost. Packages typically arrive in 2-4 weeks for most foreign countries, although it may vary in some countries. Options for shipping upgrades are available during checkout. ​Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the customer's responsibility.

WARRANTY

We want you to enjoy your Aquamarise Jewelry for years to come. We handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.
►45-day warranty against manufacturing defects for all sterling silver items.
►150-day warranty against manufacturing defects for all solid gold items.
► The warranty is limited to repair or replacement of the item at the discretion of Aquamarise. Any work performed by a jeweler other than Aquamarise automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss, or theft.

RETURN POLICY

►STERLING SILVER & VERMEIL JEWELRY:
If for any reason, you are not completely satisfied with your order, you may return it for a refund. Buyer is responsible for return shipping cost. $3.50 restocking fee will be deducted from your refund.We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error.
►SOLID GOLD AND PLATINUM JEWELRY:
Solid gold jewelry are custom made to order. All custom or personalized orders are final and not returnable unless there has been some error on my part or the piece is faulty. Because all of our pieces are handmade with high quality materials, we are confident you will be satisfied with your purchase. Please contact us with any questions prior to purchasing.

CONTACT US

►Aquamarise is online only so you can shop 24/7! However, we do hold regular business hours for shipping and customer service. We are closed on all major U.S. federal holidays. If you are trying to reach us outside our regular business hours or during a holiday, please know we will respond to your inquiry when we return during the business hours below.
►Monday - Friday, 9am - 6pm (CDT)

LEAD TIME

►All sterling silver & Vermeil items are available to ship within 1-2 business days (unless stated otherwise).
►Solid gold & platinum pieces will take between 2-3 weeks to complete from when your order was confirmed.
*Holiday and vacation processing time may vary.

EXCHANGE

►Buyers are responsible for exchange shipping cost. Exchange shipping cost is $7.50 (USPS First Class Mail) and includes return and re-shipping postages.
► Contact us through Etsy to exchange your ring for a different size. Please include the size you would like to try in your message. If you are unsure about sizing, please don't hesitate to ask. Return shipping information will be sent in the following message.