Aquasphere - Handcrafted Gemstone Jewelry on Etsy

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Shop policies

Last updated on February 5, 2011
Hi, thank you for your interest in my shop. Please familiarize yourself with my policies, to make for an easy transaction for us both.

Accepted payment methods

Returns and exchanges
Customer satisfaction is very important to me. If you are unsatisfied with your purchase, please contact me within 3 weeks of sale, and I will review the return process with you. Shipping charges are non-refundable, and return shipping is the responsibilty of the buyer. Due to hygienic reasons, earrings are excluded from my return policy.

Custom orders cannot be returned.
I accept PayPal, and Canadian money orders. If sending a money order, please notify me when it has been sent.

I would appreciate payment within 3 days of sale. If you need more time, or if something comes up, please let me know - I am very easy to work with! :)
I will ship your item within 1 to 3 business days after your payment has been received. I ship with Canada Post, using Regular Parcel for shipping within Canada, and Small Packets Air for everywhere else. This method does include insurance. I ship earrings using Lettermail. Shipping usually takes 5 to 10 business days in Canada and the US, and 6 to 12 business days internationally (this does not include weekends, here in Canada). Please note that these are estimates only, and shipping may take longer. This is the average based on Canada Post and my shipping experiences.

If you would like a faster shipping option, please contact me for a rate.

Please note that any duties/taxes incurred are the responsibility of the buyer.

I ship to PayPal addresses only, so please verify that your PayPal address is current before paying for your order.
Additional policies and FAQs
I would be more than happy to do a custom order for you. Just contact me with the item you are interested in.

I am wholesale friendly!

Please feel free to contact me regarding any questions or concerns you may have. I respond to emails within a few hours.

Thank you for your appreciation of handmade items!