genuine vintage decor & handmade mohair artist bears
Arcq's Shop Policies
Welcome to Arcq - bringing you all things antique, retro, collectible & quirky.
Except for our gorgeous handmade artist bears, all items are pre-loved. This means that they are bound to have signs of wear – either from usage or simply the passage of time – but this is often what makes them all that much more beautiful, more interesting and more appealing.
All items are sold ‘as is’. I do my very best to provide an accurate description and to note and/or photograph any visible or evident imperfections. If you’re finding it difficult to make up your mind up about a particular piece, I’m very happy to answer any questions, provide more detailed measurements, or email you an extra photo or two.
For expensive items, I'm happy to provide my phone number so that I can personally answer any questions you might have.
If you're new to Etsy, here's a tutorial on how to make a purchase:
INTERNATIONAL CUSTOMERS – payment by PayPal or Direct Checkout is preferred. Both are secure, easy and you don’t need to open or have an existing PayPal account – you can simply use your existing credit/debit card as a PayPal ‘guest’ when going through Checkout.
AUSTRALIAN CUSTOMERS – can choose to pay by PayPal, cheque, money order or EFT (ie direct deposit, bank transfer). For EFT, all the necessary details are provided when you select 'bank transfer' during Checkout.
ADELAIDE CUSTOMERS – I accept cash on pick-up or delivery, but this must be arranged in advance.
Your gorgeous item will be packed with care and, in an effort to reduce waste, I reuse clean shipping materials when possible.
If you would like Insurance, Tracking or Express shipping, please Convo me and I'll be happy to arrange.
SHIPPING ADDRESS – items will be posted to your designated Etsy address, so please make sure that it's up-to-date. If you require an alternate address to be used (eg in the case of a gift), just let me know at the time of purchase in the ‘Message to Seller’ box ... or via a Convo.
ADELAIDE PICK UP – if you live locally, you are very welcome to arrange collection from Flagstaff Hill plus I offer a limited delivery service. I can either set up a Reserved listing or you can proceed on through the Checkout and I will happily credit back the shipping amount.
EVERYWHERE ELSE – I ship worldwide by Air Mail but am very happy to provide a quote for Sea Mail. Some very heavy items don't have an overseas shipping cost listed but please Convo me if you'd like a quote.
OVER-ESTIMATIONS - if I over-estimate on shipping by more than AUD $2.00 for small items or $5.00 for large items, the difference will always be promptly refunded.
Refunds and Exchanges
Please choose carefully and study the photos well, as all sales are final.
If you're unhappy with something, please contact me before leaving feedback and I will do my very best to resolve the problem.
Additional Policies and FAQs
If your purchase is a gift, I am very happy to ship direct to the lucky recipient. Just provide their details in the ‘Note to Seller’ at Checkout – full name, postal address and any message you would like included.
Last Updated October 9, 2015