Anonymous on Apr 16, 2013
Item was pre-made ready for purchase and shipment. Store policy indicated the item would be shipped within a few days (even custom work only took 2 weeks to make and ship)... Over 3 weeks later I get an update that the item was JUST shipped with a note that read "college has taken up more of her time than she had anticipated". When questioned as to the delay, I was ignored. 4 days later a second message was sent inquiring why I was never notified my item was never shipped until nearly a month later, and the seller's second roundabout excuse for late shipment was "over the last two years she was very quick about getting orders into the mail"? So... Not adhering or honouring her own SELF MADE store policy shouldn't be my problem because she USED to ship things on time? Instead of offering any type of compensation for failing to honour her own policy, or take any type of ownership or responsibility like a responsible business owner, the seller indicated when the item arrived I could send it back and trust on 'good faith' she would refund me for everything including return shipping... Because she's been good about keeping her word so far *note sarcasm*... When confronted about not adhering to her own store own policy she said "etsy gives you 75 days to ship an item" so apparently her personal store policy doesn't even matter because she is allowed to take up to 75 days according to Etsy's policy...This seller is a joke, a waste of time, and a waste of money!
Inspiration and Determination
Arctic Rose was born out of the love to sew. I started creating diaper bags for friends and then received my business license in 2011. My son and I are now living in Alaska and I work full time for my business and being a mother.
My businesses non-profit alter-ego is Alaskan Cloth. I have been working to provide Alaska with a community of support for Cloth Diapers.
Sewing and being a mom by day, snapping diapers and cutting fabric by night.
Accepted payment methods
- Accepts Etsy gift cards
Custom listings will be canceled after two weeks if no payment is made.
You will be charged a sales tax if you live in the state of Washington. Arctic Rose Boutique just recently moved to Alaska and while it is licensed in both states, Alaska does not have a state sales tax.
Most orders ship within two business days. Please allow up to two weeks for custom orders, and feel free to message me for an approximate turn around time.
All Military Diapers Ship Free!!
Refunds and Exchanges
*New Items will be refunded the full product amount, not including shipping.
**Used items will be refunded 60% of the product amount, not including shipping.
We stand buy all of our products! While some items do not have a warranty, if something happens to a product you have purchased, please contact us so we can fix it anyway.
Diaper Bags - Our diaper bags have a 1 year warranty. This guarantees we will fix any problems caused by normal wear and tear of materials over one year. If any seams, zippers or stitching should fail, return the diaper bag to Arctic Rose Boutique to be fixed for free.
Wet Bags - Your wet bag will be covered for 1 year. We guarantee that if any seams, zippers or snaps fail during this time, you can return the wet bag to be fixed for free. Should the PUL (Polyurethane Laminate) delaminate within the first year of use, you can return the wet bag and replace it with a new in-stock bag of your choice or receive a refund of 50% of the original purchase price.
Cloth Diapers - Our diapers have a one year warranty. If the PUL (waterproof lining) delaminates you will be refunded 50% of the cover's purchase price. Should any snaps, aplix or elastic fail, return the diaper to Arctic Rose Boutique so we may be fixed and have your shipping costs refunded.
Additional policies and FAQs
Should I prep my new diaper(s)?
If you've just purchased new diapers, you'll need to wash them. You should try your new diaper(s) on your baby before you wash to ensure they will fit. Then run all new diapers with synthetic fabrics through a hot/warm wash with like-colored diapers and detergent. I do pre-wash fabrics on hot with no detergent before I sew, but some fabrics may still bleed. Any fabrics with Bamboo or Hemp (like All-in-Two inserts) will need to be washed with detergent (no other diapers added) and dried 4-5 times to remove their natural oils and waxes which can cause repelling.
What wash/dry routine do you recommend for Arctic Rose diapers?
Hot Rinse, Hot Wash (A white's wash is sometimes great because some washing machines add extra rinses to that cycle), Two cold rinses. All routines vary from person to person, machine to machine, so this may not be the perfect routine for you. Please dry on low or hang dry. Medium or hot dry cycles are good to reseal PUL, but can wear out diapers faster if used frequently.
Wet Bags can be tossed in with diapers when needed!
Do you offer bulk discounts?
Check out our website for bulk and coop discounts.
Why don't you sell snack bags?
While we would love to make snack bags, there has yet to be a fabric approved for commercial use with foods. Some WAHM's boast that their fabric is safe, but it hasn't been tested and can still leach chemicals into soft foods.
May I get a discount for reviewing your product?
Any person is more than welcome to review our products, but we do not pay for reviews. If you purchase one of our products and find you absolutely love it, you can contact us to set up a promotional event for your readers to receive a discount.