My goal is to provide my customers with jewelry that they will cherish for many years to come and it’s very important to me that you are satisfied with your purchase. I design, make in its entirety, or finish all of the jewelry in my shop by hand, so you should expect to see the small irregularities that are inherit in any handmade item. I believe that it’s those irregularities that give a handmade item its special charm. I’ve made every effort to give detailed and accurate descriptions of my jewelry regarding dimensions and materials. I’ve taken care to make sure that the photos accurately represent the piece that you are purchasing, however in most cases the photos accompanying the listing will not be of the exact item that you are ordering, but they will be a close representation of what you can expect to receive and they will also include irregularities inherent to artisan work. Please take a moment to carefully review the photos and the item description before placing your order.

A NOTE ABOUT COMPUTER DISPLAYS: Please be aware that, due to the variations between the color fidelity of computer displays, the color or your item my not exactly match the item as seen on your computer screen.

If you are dissatisfied with an item, contact us within 7 days of receipt and then return it within 14 days of receipt and we will issue you a refund or exchange*. Please understand that custom orders are not eligible for refund or exchange. If you have placed a custom order and it does not meet with your expectations, contact me and I will make every effort to resolve the problem.

In regard to ring sizing: it is the buyer’s responsibility to provide an accurate ring size when purchasing rings. If you are unsure of your ring size, please have a jeweler measure your finger to determine your correct ring size (U.S. Standard). You may also purchase a Mult-sizer from my shop in advance of placing your ring order.

*Shipping costs are non-refundable and the customer must cover the cost of shipping for returns and exchanges. If the purchase price of the item being exchanged differs from the new item I will either (1) refund the difference if the new item has a lower purchase price or (2) I will set up a custom order for the additional cost if the item is of a higher price. Exchanges or refunds cannot be issued until I have received the original item back. Please note that I cannot be responsible for returned items that are lost or damaged during shipping so I would encourage you to choose a shipping method that offers tracking and insurance when returning an item.

I accept Etsy Direct Checkout and PayPal.

I am a PayPal Verified member

PLEASE NOTE: estimated ship times posted for each item are estimates only. We are very small (2-person) shop and Randy personally designs, hand finishes, or entirely handcrafts each item that we sell. While we make every effort to ship within the posted times, on rare occasions our production times may run beyond the estimate. In the event that delivery of your item will be substantially delayed, we will contact you with a revised production time estimate. If you have a critical deadline that must be met (i.e. wedding date, birthday, anniversary, etc.) please make sure to let us know in the Notes to Seller section at checkout.

All orders are shipped USPS first class mail unless shipping is upgraded. All items ship from within the United States.

SHIPPING TRANSIT TIMES

Domestic:
U.S. First Class - 2-5 Days*
U.S. Priority Mail - 1-3 Days*

International (where available):
U.S. First Class Mail International - Varies by Country
FedEx International Economy - Varies by Country (Usually 5-10 Days)

Delivery times are based on what is posted on the U.S. Postal Service and FedEx websites. These times are guidelines and are not guaranteed. Please be aware that I cannot be responsible for deliveries that are delayed during transit.

INTERNATIONAL CUSTOMERS PLEASE NOTE: Some countries have restrictions against shipments that contain precious metals. It is the buyer's responsibility to be aware of their individual country's restrictions. I cannot be responsible for items that are seized or delayed due to customs violations. If you are unsure as to whether or not you can receive a certain item please check this page for more information http://pe.usps.com/text/imm/immctry.htm

For orders outside of the United States, any customs fees, duties, taxes or any other additional fees levied by the buyer’s government will be the sole responsibility of the buyer.

DAMAGED ON DELIVERY
If you received a damaged shipment please contact me immediately for instructions.

UNDELIVERED SHIPMENTS
You will be notified when your order ships with an estimate of when it will be delivered. If you do not receive your order within a few days of the expected delivery please contact me. Be advised that on U.S. First Class International orders, delivery confirmation is only available to select countries. Refunds for lost shipments will only be issued for items with shipping that includes delivery confirmation and that do not show a status of delivered.

ArgentumArcana Privacy Policy
Last updated 11 August 2020.

This Privacy Policy describes how and when ArgentumArcana (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from ArgentumArcana (Www.etsy.com/shop/argentumarcana), contact me, or otherwise use my services through Etsy.com or its related sites and services.

You agree that by purchasing an item from ArgentumArcana or otherwise interacting with ArgentumArcana, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave ArgentumArcana immediately.

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through ArgentumArcana. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use and share your information in several legally-permissible ways, including:

  - As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;

  - When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

  - If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

  - As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use;

Information Sharing and Disclosure

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

  - With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;

  - With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:

Google Analytics, which helps me understand how visitors browse ArgentumArcana. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


  I share you personal information with these third parties, but only to the extent necessary to perform these services;

  - In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  - In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

  - Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  - Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.

  - Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

  - Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

You may reach me with any concerns relating to privacy at randy.mott [!at] argentumarcana.com
Randy Mott
4814 Aberdeen Dr.
AUSTIN, TEXAS 78745
United States
For purposes of EU data protection law, I, Randy Mott, am the data controller of your personal information. If you have any questions or concerns, you may contact me at randy.mott [!at] argentumarcana.com.