Please double check your address at the time of payment.

* POSTAL FREQUENCY: I generally ship once a week and you will receive an Etsy email notification when your order has been dispatched. If you have a particular time you need the item to arrive by (such as in the case of a birthday gift) please let me know in the order comments.

While I always do my best to send out orders as quickly as I can, sometimes an order might be sent the *following* week. Please bear in mind when ordering.

- Orders in the UK are sent out First Class Royal Mail

- International Orders: most items are sent using the default Standard Airmail service -- please note **this does not come with tracking**

Larger orders or valuable prints are sent using International Tracked - this does come with tracking. If you want to confirm how your item(s) will be shipped, or update to shipping with tracking, please contact me before placing an order.

TAXES/CUSTOMS FEES: Due to changes in EU Customs, all items are now charged +VAT. Ordering through Etsy means these fees will be calculated and added to your checkout total and the Etsy label will indicate Customs Fees have been PRE-PAID.

HOWEVER this change is still very new, so please be aware errors are possible and I cannot be held responsible for any charges or additional duties - though I will of course do my best to assist if problems arise!

International customers are responsible for any and/or all Customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed.

* PACKAGING: posters are bagged in large eco-friendly plastic bags and rolled up inside sturdy cardboard tubes - this means if the tube gets damp during transit your order will remain safe and dry inside.

Multiple poster orders are sometimes shipped flat and reinforced with cardboard, and smaller items are shipped in plastic postal bags or smaller packets.

Wherever possible I try to recycle and reuse packaging materials.

THE NATURE OF SCREENPRINTED ART:

The 'hand made' nature of silkscreen printing means that every print is a unique piece of art, right down to its tiny imperfections. However, I never include mis-prints in an edition, nor do I ship any prints which I do not think are up to the standard of the rest of the run or which I would not be happy to display on my own wall.

All of my prints are printed on good-standard card or art paper, usually around 240/300gsm in weight. Some posters with heavy print coverage may have a slight 'warping' to the substrate where a lot of ink has absorbed in - this can be fixed by flattening (see below) and should not even be noticable once framed/hung.

Posters will sometimes stay rolled after they have been shipped. Never attempt to flatten out a poster by rolling it back on itself as this will result in damage and creasing. The best way to flatten a poster is simply to lay it out flat, arched side up, and use some heavy books to keep it in place. After a couple of days the poster should flatten out naturally and be ready to hang or frame.

Screenprinted art is not indestructable and requires your care! Prints can fade or be damaged if kept in moist environments or if exposed to too much direct sunlight. In order to enjoy your art for many years, I recommend posters be professionally framed to archival standards, or kept in an airtight plan-chest only to be opened and looked at on special occasions.

When framing a poster, it is always advisable to use a mount or mat -- which is the card border around the edge, between the print and the frame. This keeps the print away from the surface of the glass. Prints framed directly against the glass run the risk of sticking to it after prolonged periods of time.

The vast majority of people who purchase my work end up very happy with their new art purchases (which, in turn, sincerely makes me very happy) but every now and again someone is unhappy because they thought they were purchasing something other than what I describe my work to be.

I go out of my way to try and make clients and customers happy, but in an effort to avoid grievances before they happen, for the avoidance of any doubt: my work is printed by hand and is therefore flawed. Usually quite imperceptibly so, but flawed nonetheless.

If the idea of tiny ink spots, marks, or smudges which are part of a hand-made process bother you then purchase at your own risk or not at all!

I have a huge appreciation for the screenprinted medium and own countless prints by lots of amazing artists and designers, many of which are far from pristine but which are loved nonetheless. If you can get behind that, they you'll get on with screenprinted art just fine. That's the spirit!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can see Etsy's Privacy Policy here: https://www.etsy.com/uk/legal/privacy

1. Personal information I collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Legal bases to collect, use, and share personal information

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Personal information and Third Parties

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. How long personal information is held

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Personal information outside of Europe

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Graham Pilling, am the data controller of your personal information.

If you have any questions or concerns, you may contact me at gdpilling [!at] gmail.com. Alternately, you may mail me at:
Graham Pilling, 28 Claremont Street, Leeds, LS12 3EE.