ArocGaming

Purveyors of Fine Gaming Accessories

Fairfax, Virginia · 1395 Sales

ArocGaming

Purveyors of Fine Gaming Accessories

Fairfax, Virginia 1395 Sales On Etsy since 2013

5 out of 5 stars
(154)

Announcement   Shop announcement: Due to some emergent medical issues, we have had to temporarily remove our custom orders from the Etsy shop and are putting them on hold. I fractured a finger on my painting hand, and am on doctor's orders to rest it until I follow up with an orthopedist.

If you have an outstanding custom order with us in progress, please check your messages as we have reached out to everyone via Etsy or Facebook. We appreciate everyone's understanding thus far, and we hope this doesn't end up being a big inconvenience for everyone.

I'm not entirely sure when I will be able to resume painting, but we at Aroc Gaming will keep everyone posted via social media.

Announcement

Last updated on Apr 11, 2018

Shop announcement: Due to some emergent medical issues, we have had to temporarily remove our custom orders from the Etsy shop and are putting them on hold. I fractured a finger on my painting hand, and am on doctor's orders to rest it until I follow up with an orthopedist.

If you have an outstanding custom order with us in progress, please check your messages as we have reached out to everyone via Etsy or Facebook. We appreciate everyone's understanding thus far, and we hope this doesn't end up being a big inconvenience for everyone.

I'm not entirely sure when I will be able to resume painting, but we at Aroc Gaming will keep everyone posted via social media.

Elizabeth Klasek

Contact shop owner

Elizabeth Klasek

Reviews

Average item review
5 out of 5 stars
(154)
Angelika Prutzman

Angelika Prutzman on Jun 15, 2018

5 out of 5 stars
Miranda Tucker

Miranda Tucker on Jun 6, 2018

5 out of 5 stars

He loved his birthday gift, everyone in our DnD group was impressed by the work. Thanks!!!

Duke of Dice

Duke of Dice on May 8, 2018

5 out of 5 stars

Amazing d20! I’m so in love with that tiny custom Dice! Great Job!

View all 154 reviews

About

By gamers, for gamers.

I love to make things. I've always been a crafty person: I knit, sew, embroider, and dabble in quilting. I also make and paint miniatures (for gaming, and for my hobby dollhouse). I found that people would often come to me with requests to make something great for them, something personalized.

I've always loved playing games-board games, card games, RPGs-and I one day while playing Settlers of Catan the idea for the custom robber token hit me. This is how Aroc Gaming was born!

I love exercising my creativity to come up with new items, and new ways to make someone's gaming experience for enjoyable...because, hey, isn't that what gaming is all about?

Now I sell my wares on Etsy and at gaming conventions around my region. It's such a blast meeting gamers, making cool custom items, and of course, gaming!

Shop members

  • Liz

    Owner, Creator

    Gamer, GM, and Maker. Getting a bit of a reputation as "the Dice Lady".

  • Mike

    Designer, Photographer, Social Media Guru

Shop policies

Last updated on November 8, 2017
Welcome to Aroc Gaming! We specialize in creating custom accessories and other items to create a special game night experience! Our goal is to help you be a Game Night Hero!

Do you have a favorite fandom? Favorite super hero? Favorite style? We can translate that into a special gaming accessory just for you! All items are handmade, which ensures that we can do our very best to create the item that best expresses your personal style while gaming. Check out our custom listings to get a better idea of what are products are all about.

We love custom orders! To purchase your own fabulous version of one of our items, you may either purchase a deposit listing or contact us directly and we can create a custom listing for you.

Like one of our fabrics, but would rather have it on a different product? Contact me, and if we still have that fabric in stock we're happy to work with you to create the item you want.

Here at Aroc Gaming we are gamers, and we are always planning new ways to improve the gaming experience. Come back often to see what new and exciting products we've come up with!

We look forward to working with you!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
If you are not completely satisfied with your item, please contact us and we will be more than happy to try to correct the problem.

If you wish to return an item, a request must be issued within 7 business days of the item being received. The buyer will be responsible for any return postage, though we will refund the initial shipping cost paid at the time of purchase. The item must be returned in its original condition. If the item has been damaged, and is returned without communication of that damage to the seller, we will not be able to issue a refund. Please note that returns are not accepted on custom made items.

If your item is damaged during shipping, please contact us immediately. If an item is damaged but no contact or return request is made outside of our return window, we will not accept the return nor issue a refund.

For additional policies regarding custom items, please see our "Additional Information" section.
Payment
Currently we are only accepting electronic methods of payment.

We do not accept cash, checks, money orders, or barter.
Shipping
In general, we ship using USPS First Class unless otherwise requested by the buyer. We try to include a tracking number when possible. Any additional services such as delivery confirmation, signature requirement, or additional insurance outside that covered by the USPS must be requested and paid for by the buyer.

We do our best to ship within our listed "Ship by" date, and if an unforseen delay occurs, we do our best to communicate it to the buyer. That being said, please take shipping times into consideration when placing an order.

If you need an item by a certain date, we will do our best to accommodate you, but can't make any guarantees if they are outside our projected time frame (for example, as listed in the custom items description).

Aroc Gaming is not responsible for items lost in transit after shipping. Due to the handmade nature of our work, we are unable to offer replacements on items lost in transit, and it is the responsibility of the customer to follow up with the United States Postal Service regarding the location of the package.

If a customer receives a custom order and it is damaged, please contact Aroc Gaming within 7 days business days of the item being marked as delivered by the postal service so that we can work on promptly resolving the issue. We cannot consider refund or replacement on damaged items outside of that time frame.
Additional policies and FAQs
We love custom orders! Here are our custom order policies:

CUSTOM BAGS:
Custom bag orders may be placed via the specialized listings on our store page, or via private message conversation. Generally, it is best to contact us to see if a design is possible prior to purchasing the listing. An initial payment for half the total cost of the product must be received before we can begin to craft the item. Upon its completion we will contact the buyer with pictures of the items, and once the buyer approves the final product, we will create a listing for the remainder of the cost of the item plus shipping.

EMBROIDERY: If you are interested in embroidery on a dice bag, I offer it at a base rate of an additional $15 per bag, with a larger or more complex design costing more. Please contact me for quote if you are interested.

We will not purchase any fabrics or other materials to create a custom item without the approval of the buyer. We strive to communicate questions and updates frequently with the buyer, so checking your messages often could help expedite the creation of your item.

IMPORTANT NOTE: Once materials have been approved and acquired we can not issue returns on the down-payment of a custom item. Furthermore, once the second listing (for the remainder of the payment) has been created, the buyer has 30 days to complete the purchase. If the buyer does not complete the transaction in that time, the custom item is considered abandoned and forfeited, and is eligible to be placed up for sale using our standard store pricing.

CUSTOM DICE:
For custom dice orders, we require full payment upfront.

We have a big announcement regarding the way we will be taking custom orders!

We take custom orders for painted dice using a slot-based system. Instead of listing custom orders by type (e.g.- polyhedral set, large d20, etc), we will instead list custom slots that cover a particular time frame in which we will complete the order. We regularly roll out new slots month by month. Essentially, this means that we stagger the start dates of our custom painted dice orders.

When you purchase a custom order slot for a particular date, we will not begin production on your order until that date, and production will take approximately three weeks, so please plan accordingly when ordering. Custom order slots will be first come, first serve.

All of our dice are hand painted, and the final painting will be shown to the customer for approval prior to the sealing process, to ensure the customer is receiving exactly what they requested. Generally, we will make minor changes at this time, but if the customer wishes to see several options prior to choosing a final design, we will require an additional prototyping fee. If a customer wishes to see several options along the custom item creation process, then they must state that up front so that the proper fees can be established and paid.