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AromaVille's Shop Announcement

Welcome to AromaVille - your source for natural luxurious handmade soap, shampoos and body care products.
For more information on the AromaVille products range please visit our shop http://aromaville.co.uk/

AromaVille's Shop Policies

Shipping

We usually aim to post within 48hrs of your order.
All our postage charges are based on actual weight. To find out how much delivery costs, just add an item to your basket.
We use Royal Mail's 1st class service up to 1.9kg (order weight) or currier service for heavier orders.
Delivery charges will depend upon the destination and weight of the order. Shipping will only be calculated up to a maximum of 1.8kg.

Loss and Damages:
We package our goods carefully but we advise you check your parcel as soon as possible upon receipt. In the unlikely event that products have become damaged or lost, please inform us within 48 hours of delivery. AromaVille reserves the right to investigate any claims.

Refunds and Exchanges

In compliance with the EU Distance Selling Directive AromaVille customers may cancel or exchange their order contract by returning the order to AromaVille within 7 days from the receipt date of the goods. They must be in their original unopened condition. We will then refund the full value of the goods, less the original delivery charges, as soon as possible and no longer than 14 days from date the order was posted back to us. All returns must be sent back Royal Mail Recorded Delivery.

Additional Policies and FAQs

AromaVille reserves the right to cancel any order for whatever reason, in which case payment will be refunded in full.

Last Updated July 4, 2012