Announcement Welcome to a world filled with hand made, exotic treasures. We gladly take custom orders as well!
Welcome to a world filled with hand made, exotic treasures. We gladly take custom orders as well!
laurieannbarkley on Apr 28, 2016
I LOVE LOVE LOVE MY MOTH!! What an incredible piece of work this is! I am so impressed with the quality of her work. Sincerely, I couldn't be happier! Definitely a life-long fan!
Arora Studios Stuff
So many ideas and so little time in a life.
I have personally collected all of the specimens used to make the jewelry products. Taking the time to match each piece by species, shape, size and color. Since these are all natural products, there will be variations and imperfections, giving you a truly unique piece that will last for generations.
Customer Service, Shipper
Arora Studios is based on the belief that a customers' needs are of the utmost importance. We are committed to meeting those needs. As a result, a high percentage of business is from repeat customers and referrals. We welcome the opportunity to earn your trust and deliver you the best service.
Accepted payment methods
Please send payment within 5 days of receiving your invoice. If you have not sent payment within this time and have not made prior arrangements, the sale will be canceled and the product will be re-listed.
If you need to cancel an order before it has been processed please contact us so that it can be re-listed.
If you need to cancel an order after you have sent payment please contact us immediately with explanation to receive a refund or credit.
Although we endeavor to see every shipment arrives in safe condition and in a timely manner we cannot guarantee against delayed delivery, carrier loss, or transport damage (Especially regarding packages that travel The Trans-Canada Highway or through 'tornado alley' in the US). WE WILL NOT AUTHORIZE A REFUND DUE TO CARRIER DELAYED DELIVERY TIMES. We cannot guarantee delivery against loss or damage unless insurance is purchased. Certain items will have insurance included in the cost of the item and this will be stated in the listing. If you would like insurance added to an item that does not already have it you must contact us before making the purchase so that the cost may be added to the shipping total.
Most products are shipped the following business day of payment receipt, unless prior arrangements have been made. This excludes days when normal shipping is suspended as in holidays and weekends. Arrival time is dependent on customs clearance & the postal system in your country, this varies depending on where you are located and different times of the year (bank holidays etc.). If an item takes a little longer to arrive than expected please contact us, we will get back to you with pertinent information as soon as possible.
We purchase delivery confirmation for every 'in country' shipment and will provide you with this number. We love our international clients but can not be held responsible for items retained by customs.
In hundreds of sales we have only experienced one lost item, but understand that in the case of International shipments there is a greater risk. If you have any doubts please purchase insurance.
You must agree to accept total liability for loss or damage to uninsured items.
Please contact us if you have any questions before ordering.
Refunds and Exchanges
In hundreds of sales we have only experienced one lost item, but understand that in the case of International shipments there is a greater risk.
We can not be held responsible for items retained by customs. Please contact us if you have any questions or reservations about ordering.
Animal parts are not returnable for refund or exchange.
Jewelry is returnable in the original un-opened packaging for exchange or credit of the original purchase price, in either case the purchaser is responsible for return shipping costs.
Artwork is only returnable if it was damaged in shipment, in which case we will assume all shipping expenses if insurance was purchased..
Additional policies and FAQs
All animal items offered for sale by Arora Studios are legally obtained and can legally be sold by us in accordance with the laws of the state of Washington.
Unfortunately, certain animal parts and hides cannot be purchased in certain states/countries. When you order any animal item from us, we assume that item can be possessed by you in accordance with the laws of your state/country.
***In the event that you order any animal item that is prohibited in your state or country, Arora Studios will hold you responsible for all legal fees and penalties. Please do not dismiss this and educate yourself on the laws of your resident state/country before you make a purchase.
All of the fossils used have been legally collected from creek beds and clay deposits in various locations throughout the world. The age of each piece ranges from 5 to 30 million years old.
Frequently asked questions
Can you guarantee a delivery date?
We are located on the West Coast of the United States. Transit times are dependent on weekends, holidays and conditions outside of our control, therefore we can not guarantee specific delivery dates.
International arrival time is dependent on customs clearance & the postal system in your country, this varies depending on where you are located and different times of the year (bank holidays etc.)